Dale Thomas
Edmond,OK
Summary
Reliable Store Manager with 25 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
16
16
years of professional experience
Work History
Store Manager
Atwoods Ranch & Home
Shawnee, OK
05.2024 - 07.2024
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
Receiving Associate
Kimray
Oklahoma City, OK
06.2022 - 05.2024
- Evaluated receiving processes regularly and recommended improvements where needed.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Maintained records of all incoming products, including quantity received and location in warehouse.
District Manager
Walmart
Oklahoma City, OK
02.2015 - 09.2021
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
Store Manager
Walmart
Oklahoma City, OK
01.2009 - 02.2015
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
Education
High School Diploma -
Canton High School
Canton, OK05-1989
Skills
- Store operations oversight
- Store Merchandising
- Revenue Generation
- Risk Management
- Report Generation
- Budget Administration
- Partnership Building
- Operational budgeting
- Talent Recruitment
- Employee Training
- Retail Inventory Management
- Operations Management
References
References available upon request.
Timeline
Store Manager
Atwoods Ranch & Home
05.2024 - 07.2024
Receiving Associate
Kimray
06.2022 - 05.2024
District Manager
Walmart
02.2015 - 09.2021
Store Manager
Walmart
01.2009 - 02.2015
High School Diploma -
Canton High School
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