Dale Tozier Jr
Bucksport
Summary
Experienced and results-driven retail manager with over 15 years of expertise in leading and motivating a team of 60+ employees to achieve operational efficiency. Demonstrated success in store management, delivering exceptional customer service, and effectively resolving conflicts. Holds various certifications and licenses, including Alcohol Server and Seller Certification, enhancing the ability to provide a safe and compliant environment.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Opperations Manager
Tozier's Family Markets
07.1986 - Current
- Self taught proficiency in Excel, Word and Quickbooks
- Strong work ethic and ability to learn new software
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Facilitated smooth collaboration between departments through clear communication channels.
- Interacted well with customers to build connections and nurture relationships.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant High School Football Coach
RSU 25
08.2001 - 03.2023
- Facilitated team-building activities off the field, fostering unity among players that translated into increased chemistry during games.
- Analyzed game footage, identifying areas for improvement and adjusting coaching strategies accordingly.
- Collaborated with coaching staff to design customized workout routines for individual players, enhancing their athletic abilities.
- Implemented an effective playbook that resulted in higher-scoring offensive drives throughout the season.
Education
High school diploma -
Bucksport High School
Bucksport, ME06.1991
Skills
- Food handling
- Management
- Team management
- Employee Orientation
- Store Management Experience
- Kitchen Experience
- Food Preparation
- Shift Management
- Conflict Management
- Microsoft Word
- Interviewing
- Merchandising
- Cleaning Experience
- Recruiting
- Payroll
- Retail Sales
- Meat Cutting
- Food service
- Pricing
- Food service management
- Cash Handling
- Inventory Control
- Retail Management
- Customer service
- Sales
- Quickbooks
- Profit & Loss
- Human Resources
- Cooking
- Food Safety
- Culinary experience
- Database maintenance
- Alcohol Seller Server Training
- Banking
- Payment processing
- Point-of-sale system
Certification
- Food Handler Certification
- Driver's License
Additional Information
I started my career in the family business at the age of 13, working 40+ hours a week while balancing sports and drama club. Over the past 20 years, I've consistently worked 80 to 100 hours a week, all while coaching high school football and raising two now adult adopted daughters.
Groups
- Maine Grocers and Food Producers Member, 01/01/94, Present, Dedicated member on the Maine Grocers with work in event planning, fundraising and advocacy of repealing Maine's blue laws.
- Past President Searsport Rotary Club, 01/01/04, 01/01/05
Timeline
Assistant High School Football Coach
RSU 25
08.2001 - 03.2023
Opperations Manager
Tozier's Family Markets
07.1986 - Current
High school diploma -
Bucksport High School
Similar Profiles
Marcus JonesMarcus Jones
Retail Sales Associate at Wegmans Family Food MarketsRetail Sales Associate at Wegmans Family Food Markets
Kellie GordonKellie Gordon
Customer Service Representative/Sales Coordinator at Wegmans Family Food MarketsCustomer Service Representative/Sales Coordinator at Wegmans Family Food Markets
Paul GroganPaul Grogan
Customer Service Provider at Wegmans Family Food MarketsCustomer Service Provider at Wegmans Family Food Markets