Dale Van Buren
Fayetteville,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Service Desk Technician
CompuCom
10.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided on-call support for critical issues related to Booz Allen Hamilton.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Picker
Amazon
02.2020 - 10.2021
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Assistant Manager - Operations
Kroger
02.2012 - 10.2019
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored employee productivity and optimized procedures to reduce costs.
- Analyzed customer feedback to identify areas for improvement and implemented strategies.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GED -
Hoosier Youth Challenge Academy
Edinburgh, IN05.2008
Skills
- Ticket Management
- Support Ticket System Management
- Network Infrastructure Monitoring
- Technical Support Triage
- Remote System Analysis
- Issue Resolution
Timeline
Service Desk Technician
CompuCom
10.2021 - Current
Picker
Amazon
02.2020 - 10.2021
Assistant Manager - Operations
Kroger
02.2012 - 10.2019
GED -
Hoosier Youth Challenge Academy