Summary
Overview
Work History
Education
Skills
Skills
Awards
References
Timeline
Generic

Dale Wells

Deerfield,FL

Summary

To pursue position within the City of Delray, where my strong analytical and organizational skills can be utilized to the fullest. . Offers 25 years of leadership in Executive Customer Relations industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment

Overview

2025
2025
years of professional experience

Work History

Senior Executive Consumer Relations Advocate

OFFICE DEPOT
- Current
  • Respond to angry and frustrated customers through creative writing and oral communication skills in a accurate and timely fashion
  • Handle escalated service failures through telephone, correspondence, and email
  • Maintain comprehensive knowledge of company policies and procedures through independent learning and use of Intranet resources
  • Research information and collect data, which aids in customer response and decision making
  • Assess all customer complaints for possible liability exposure
  • Inform legal and/or senior field management of situations that could result in legal action
  • Recommend fair and equitable settlement of demands for restitution to appropriate management
  • Support field personnel in matters pertaining to policy interpretation and complaint resolution
  • Interact with management at all levels on a regular basis to investigate and resolve customer satisfaction issues
  • Participate in various functions and special projects as assigned by Department management in order to improve performance, enhance skills and build expertise
  • Coordinate FED-X packages for department.
  • Maintained litigation docket and calendars for [Number] attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.

Special Order Coordinator

OFFICE DEPOT
  • Process special orders and quotes for contract customers
  • Communicate with vendors to verify availability, pricing, and packaging
  • Research all Non-code orders to ensure customer receive product
  • Reconcile orders and close them out in Purchase Order Management.

Replenishment Specialist

OFFICE DEPOT
  • Statistical inventory control
  • Forecasting demands
  • Analyze department SKU to maintain in stock levels
  • Increase turnovers and minimize out of stock for all stores and CSC's
  • Monitor and analyze automatic replenishment items
  • Manage the flow of non-catalog and specific stocked items while minimizing overstock situations
  • Communicate and coordinate assortment changes with merchandising, planogram, and the field
  • Review and implement activities necessary to support stores advertising, catalog transitions, and contract/commercial promotional vehicles
  • Ensure inventory support to open new/remodeled stores
  • Participate in special projects within Supply Chain Logistics.
  • Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.

Senior Supply Chain Specialist

OFFICE DEPOT
  • Clerical for Executive Vice President for Replenishment Department
  • Assist Managers and Supervisors with special projects
  • Responsible for Supply Requisition and distribution of Payroll2/90 - 12/92.

Supply Chain Specialist

OFFICE DEPOT
  • Clerical for Executive Vice President for Replenishment Department
  • Assist Managers and Supervisors with special projects
  • Place stockfill orders for Associated Stationers
  • Request various reports through the system
  • Object fax information to vendors and stores
  • Maintain copiers and purchase order printer
  • File and photocopy variety of information
  • Resolve of issues regarding dispatch on-line viewing
  • Split and distribute mail and reports for Replenishment Department
  • Ensures proper stocking in preparation for new store grand openings
  • Maintain communication throughout Replenishment Department.

Customer Service Representative

AMERICAN PAGING
  • Placed incoming telephone orders
  • Resolved customer complaints/problem orders
  • Authorized cash/credit refunds
  • Prepared Delivery Logs for next day deliveries.

Supervisor

AMERICAN PAGING
  • Dispatched messages to clients by pager, voicemail, and cellular
  • Resolved customer complaints
  • Answered incoming calls and input messages on computer system
  • Supervised second shift for Answering Service.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Front End Supervisor

KMART
  • Assisted office manager in Cash Office
  • Authorized cash/credit refunds
  • Resolve customer complaints
  • Supervised front checkouts cashiers
  • Operated and place voids all registers in store
  • Assist in Inventory and Receiving department.

Education

Skills

  • Procedure Implementation
  • Operations Oversight
  • Program Oversight
  • Travel Coordination

Skills

Application System/400, Mainframe, CRT, X/PTR, Federal Express Powership 2, AOPS, CRS, JMIL, GMIL, Oracle., WordPerfect, Microsoft Word, Microsoft Excel, Microsoft Exchange(Electronic Mail), Microsoft Schedule, Internet, Object Fax(Electronic Faxing), Instock, Planogram, PO Model.

Awards

  • Star of The Week
  • Most Improved Team Member
  • Outstanding Performance
  • Compliment Letters
  • Quality Awards
  • Employee of Month Nominee

References

Available upon request

Timeline

Senior Executive Consumer Relations Advocate

OFFICE DEPOT
- Current

Special Order Coordinator

OFFICE DEPOT

Replenishment Specialist

OFFICE DEPOT

Senior Supply Chain Specialist

OFFICE DEPOT

Supply Chain Specialist

OFFICE DEPOT

Customer Service Representative

AMERICAN PAGING

Supervisor

AMERICAN PAGING

Front End Supervisor

KMART

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Dale Wells