DALE WOOD
Santa Maria,CA
Summary
Seeking a challenging management position where I can utilize my experience as Sales and Service Manager to contribute leadership and interpersonal skills to the benefit of the organization.
Self-motivated Manager and Service Oriented Leader with more than 30 years of active experience - Possess the required determination to improve performance with utmost sense of obligation and carefulness. Notable managerial qualities that can help in managing the work efficiently for achieving the Company’s goals.
Dynamic leader with extensive experience in the automotive sector, specializing in managing collision centers and service operations. Successfully developed and implemented lean principles across multiple locations, resulting in improved performance and customer satisfaction. Strong ability to enhance team dynamics and drive strategic initiatives that align with business objectives.
Overview
30
30
years of professional experience
Work History
Regional Collision Manager
Body Shop Plus/Donahue Truck Centers
Santa Maria, USA
03.2023 - Current
- Currently a Regional Collision Manager for a large Commercial Body Shop.
- Currently oversee the 7 Service locations and the Collision Center.
- Delivered collision repairs and services for commercial, fleet, and passenger vehicles.
- Implemented use of existing service writers at service locations to write estimates and coordinate vehicle transfers.
- Oversaw daily operations of the business to ensure efficient service delivery. and signed on as a consultant at first and then was offered the permanent position for Onsite Manager.
- Developed a culture based on lean principles, contributing to overall business improvement.
- We work with all Government entities and have secured contracts with RTA, and School Districts for all buses.
- We service all Fire and Police Departments and also have a contract with VSFB for all their equipment on the Space Launch Complexes.
- We also provide sandblasting and industrial coatings for Industrial Equipment.
Regional Parts & Collision Manager
Tesla
Santa Barbara, USA
01.2023 - 03.2025
- Served as Regional Parts and Collision Manager within the Supply Chain division at Tesla.
- Managed Central California operations, driving improvements in regional performance.
- Oversaw eight dealerships from Thousand Oaks to Monterey, including Gilroy, Fresno, and Bakersfield.
- Opened three Tesla dealerships in LA North region, expanding market presence.
- Opened two new dealerships in region, enhancing local market reach.
- Opened new stores in San Luis Obispo, Thousand Oaks, and Santa Clarita to enhance regional presence.
- Managed three dealerships in the region, including Santa Barbara, Camarillo, and Agoura Hills.
- Tesla restructured its Parts Departments at the Service Centers to be part of the Supply Chain division.
Body Shop Manager
Kaizen Collision
Santa Maria, USA
04.2021 - 11.2022
- I was recruited back to Mainline Autobody to get the location back on track after 2020.
- Kaizen Collision Centers acquired the company a year after my return.
- Managed teams and processes, including Triage Manager, Triage Technician, Parts Manager, and Service Writer.
- Directed and organized individuals to maximize potential and accuracy during estimating process, reducing issues in Production phase.
- Explained all repairs to guests, enhancing accuracy and communication throughout repair process.
- Maintained technicians' certifications on I-Car certifications.
- Dispatch and supply technical data from AllData.
Collision Center Manager
Home Motors - Cadillac/Chevrolet
Santa Maria, USA
09.2019 - 04.2021
- Joined Home Motors in Leadership Development Program to learn fixed operations, including parts, service, and collision.
- Promoted to Collision Center Manager and currently training and developing the sales and production team.
- Rebuilt Collision Center from ground up, developing standard operating procedures to enhance operations.
- Identified improvement opportunities for operational efficiency in the collision center.
- I have previous experience in Retail, Parts and Service with my Pep Boys background and most recently coming from the Collision Industry.
Production Manager
Mainline Autobody
Santa Maria, USA
08.2014 - 09.2019
- Managed Triage Department, overseeing vehicle teardown to ensure parallel processing of repair blueprints.
- Managing the Commando Team process which included the Triage Manager, Triage Technician, Parts Manager and Service Writer.
- Directed and organized team to enhance accuracy and efficiency during estimating process, including vehicle check-in, disassembly, and guest inquiries.
- Executed triage process for drivable vehicles, determining necessary parts and ordering while building complete blueprint, reassembling vehicle, and scheduling guest once parts arrived.
- Clearly explain all repairs to guests to ensure accuracy and communication throughout the repair process.
- Executed multiple tasks on the shop floor to support daily operations.
- Dispatch and supply technical data from AllData.
- Keep Techs current on I-Car certifications and maintain all of my Management and Production Certifications.
District Manager/Area Director
Pep Boys Auto
Santa Maria, USA
05.2002 - 08.2014
- Store Manager of Store Manager of the Santa Maria Pep Boys Auto Super Center Store #801.
- Oversaw daily operations to ensure achievement of company goals.
- Led management team in staffing, scheduling, payroll, training, accounting, loss prevention, risk management, human resources, merchandising, store presentation, and customer satisfaction.
- Recruited based on extensive management experience in automotive electronics.
- I was made the job offer to fill a position that was not open; I just had enough experience that I could enter the store and run it without extensive training.
- We had 3 aspects of the business, Retail being the largest portion, Service the second and our Commercial sales completing the lineup.
- Trained new managers through onsite onboarding to prepare them for store leadership roles.
- That also assisted with becoming a District Trainer and District Manager by the time I decided to make a career change.
Store Manager/Technical Trainer
Electronic Super Stores Inc.
Santa Maria, USA
02.1996 - 05.2002
- Managed operations at both Santa Maria location and sister company Mid-State Electronics in San Luis Obispo.
- Promoted to Sales Manager due to strong performance, and later advanced to General Manager.
- Managed merchandising efforts and collaborated with manufacturer sales reps to utilize their displays and products on the sales floor.
- Provided customer service by assisting on the sales floor, pricing products, and organizing displays for easy navigation by customers with limited electronic knowledge.
- Performed various duties ranging from complex technical support to basic customer inquiries.
- I started working with this company because of my electronic background and started as technical advisor and sales.
Education
BSGS - Computer Studies
University of Washington
Seattle, WASkills
- Effective Communicator
- Decisive
- Delegating Talents
- Ability to Listen
- Organized
- Naturally Persuasive
- Desire and Ability to Solve Problems
- Self-Starter and Finisher
Timeline
Regional Collision Manager
Body Shop Plus/Donahue Truck Centers
03.2023 - Current
Regional Parts & Collision Manager
Tesla
01.2023 - 03.2025
Body Shop Manager
Kaizen Collision
04.2021 - 11.2022
Collision Center Manager
Home Motors - Cadillac/Chevrolet
09.2019 - 04.2021
Production Manager
Mainline Autobody
08.2014 - 09.2019
District Manager/Area Director
Pep Boys Auto
05.2002 - 08.2014
Store Manager/Technical Trainer
Electronic Super Stores Inc.
02.1996 - 05.2002
BSGS - Computer Studies
University of Washington