Dale Young
New Port Richey,Florida
Summary
Accomplished Collision Center Manager with a proven track record at Coast Buick GMC Cadillac, formerly Ed Morse Automotive Group, enhancing operational efficiency and customer satisfaction. Expert in insurance negotiations and fostering robust industry relationships, demonstrated by a 30% increase in production through strategic leadership and employee appreciation. Skilled in workplace safety and customer relations, consistently prioritizing excellence and innovation in the automotive sector.
Overview
23
23
years of professional experience
Work History
Collision Center Manager
Ed Morse Automotive Group / Coast Buick Gmc
09.2019 - Current
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Collaborated with other departments to improve overall company performance and customer experience.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Maintained employee morale and increased production 30% through employee appreciation.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised and managed shop operations and tasks.
- Coordinated and supervised 16 shop and field service technicians and assigned tasks and work orders.
- Trained and guided team members to maintain high productivity and performance metrics.
Collision Center Manager
Ferman Automotive Group
02.2002 - 09.2019
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Collaborated with other departments to improve overall company performance and customer experience.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Maintained employee morale and increased production 30% through employee appreciation.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed strong relations and partnerships with industry vendors and insurance companies to facilitate productive business dealings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06-1980
Skills
- Workplace Safety
- Insurance Knowledge
- Automotive Industry Knowledge
- Detail Oriented
- Customer Relations
- Insurance Negotiations
- Budgeting and financial management
- I-CAR Platinum Certified
Timeline
Collision Center Manager
Ed Morse Automotive Group / Coast Buick Gmc
09.2019 - Current
Collision Center Manager
Ferman Automotive Group
02.2002 - 09.2019
High School Diploma -
Hillsborough High School
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