Daleauntaya George
Humble,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
G2 Secured Staff
Houston, TX
01.2021 - 11.2022
- Recruited, hired, and managed new employees for Customer Service.
- Boosted company efficiency through technology upgrades and process improvements such as Customer Satisfaction and Quality Program.
- Monitored project schedules for 10 projects at a time.
- Managed the day-to-day tactical and long-term strategic activities within the business.
- Introduced new methods, practices, and systems to reduce turnaround time.
Retail Manager
FedEx
Houston, TX
07.2018 - 11.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Answered questions about store policies and addressed customer concerns.
- Trained team members in successful strategies to meet operational and sales targets.
- Organized meetings for up to 20 staff members to discuss upcoming promotions, key strategies, and tasks.
Office Assistant
Sister Professional Service
Houston, TX
09.2016 - 05.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Provided clerical support, addressing routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Business Administration And Management
Sam Houston State University
Huntsville, TX05.2023
Business Administration
South Houston High School
South Houston, TX05.2019
Skills
- Strategic planning
- Team building
- Cost reduction and containment
- Process improvement strategies
- Staff retention
- Relationship building
- Attention to Details
- Performance Monitoring and Evaluation
- Critical thinking and problem solving
- Budget Managing
- Microsoft 365 Office
- Strong Analytical Skills
Accomplishments
- Spearheaded an employee engagement program, resulting in a 25% decrease in annual employee turnover.
- Created critical KPIs to track and improve on-time delivery, customer issues, and safety statistics.
- Boosted customer satisfaction ratings by 10% in under 12 months.
- Promoted to Retail Manager after 4 Months with the company.
Timeline
Operations Manager
G2 Secured Staff
01.2021 - 11.2022
Retail Manager
FedEx
07.2018 - 11.2020
Office Assistant
Sister Professional Service
09.2016 - 05.2018
Business Administration And Management
Sam Houston State University
Business Administration
South Houston High School
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