Dalecia Armand
Chino,CA
Summary
Experienced hospitality professional prepared for role with strong background in customer service, financial reconciliation, and administrative tasks. Known for seamless team collaboration, reliability, and adaptability to changing needs. Skilled in reservation systems, guest relations, and night audit procedures. Proven ability to maintain high standards and deliver consistent, quality results.
Sales professional prepared for this role with strong history of customer engagement and sales success. Recognized for ability to adapt quickly to changing demands and collaborate effectively with team members. Known for exceptional communication skills and customer-focused approach.
Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.
Overview
8
8
years of professional experience
Work History
Night Auditor
Staybridge Suites Hotel
10.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Implemented guest feedback system for nighttime services, gathering valuable insights for service enhancements.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Associate/Hotel Housekeeper
Marriott International, Inc.
02.2024 - 02.2025
- -Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Conducted regular inspections of guest rooms and common areas to maintain quality assurance standards.
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Resolved guest complaints regarding room cleanliness swiftly, ensuring positive feedback and repeat business.
- Collaborated with maintenance team to address facility issues promptly, enhancing overall guest experience.
PSE Mail Processing Clerk
United States Postal Service
08.2021 - 05.2024
- Preparing mail to load into carrier trucks.
- Loading postal trucks and making sure to pack parcels in delivery route order.
- Loading and operating machinery for mail processing, sorting and canceling.
- Sorting and organizing mail to be delivered
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Checked parcels were securely sealed to eliminate losses.
- Labeled packages with clear, correct information to reduce mailing errors.
- Provided service and sales to walk-in customers.
Sales Associate
Old Navy
10.2019 - 02.2021
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Directing customers to merchandise within the store. Increasing in store sales. Superior product knowledge.Maintaining an orderly appearance throughout the sales floor. Introducing promotions and opportunities to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
The Children's Place
02.2018 - 04.2019
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Team oriented
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High school diploma -
Alcovy High School
Covington, GA05.2016
Skills
- -Leadership
- -Organizing / Tasking
- -Communications
- - Social listening
- -Team management
- -Microsoft word
- -Excel sheet
- -Outlook
- Strong work ethic
- Problem-solving
- Multitasking and organization
- Front desk operations
- Guest services
- Customer service
- Credit and cash payments
- Hospitality service expertise
- Finance
- Account balancing
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Timeline
Night Auditor
Staybridge Suites Hotel
10.2024 - Current
Front Desk Associate/Hotel Housekeeper
Marriott International, Inc.
02.2024 - 02.2025
PSE Mail Processing Clerk
United States Postal Service
08.2021 - 05.2024
Sales Associate
Old Navy
10.2019 - 02.2021
Sales Associate
The Children's Place
02.2018 - 04.2019
High school diploma -
Alcovy High School