Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dalecia Felton

Los Angeles,CA

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.


Professional administrative expert with strong organizational and communication skills. Adept at managing schedules, coordinating events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Skilled in Microsoft Office Suite, project management, and problem-solving.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Security Officer

Contemporary Services Corporation.
10.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • (Acting as Supervisor since March 2025) Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • (Acting as Supervisor since March 2025) Developed detailed incident reports, providing comprehensive information for management review and decision-making.
  • Created a culture of safety awareness among employees through regular briefings, demonstration, and communication on security issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Assistant Team Leader

H and R Block
12.2021 - 04.2023
  • Worked with customer service representatives to handle escalated customer issues.
  • Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
  • Collected, arranged, and input information into database system.
  • Train or refresh employees on how to succeed with the new products, services, and updates to the system.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
  • Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
  • Supervised 8-12 co-workers.
  • Covered shift shortages for Receptionist shifts to keep production schedule on time.

Stocker/Cashier to Assistant Manager

Dollar Tree
08.2022 - 03.2023
  • Process all SSC Corporate Directives.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Received new stock and input values into computer system.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Client Support Administrator

Momma's House, Inc.
05.2021 - 01.2022
  • Created and sent memos, letters, invoices, client write-ups, other correspondence.
  • Transferred client data to digital platform.
  • Facilitated communication between internal teams to ensure seamless delivery of services to clients.
  • Reduced response times by efficiently managing incoming emails, phone calls, and chat inquiries from clients.
  • Developed strong relationships with clients, fostering a positive atmosphere and ensuring loyalty.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Supported office staff and operational requirements with administrative tasks.

Executive Administrator of ICWCA Business Affairs

International Churches of Word Center & Affiliates
05.2018 - 06.2020
  • Handle daily and weekly activities and affairs.
  • Assisted in the planning of both internal and external events and staff trainings.
  • Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
  • Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
  • Fostered positive working relationships with cross-functional teams through excellent interpersonal skills and clear communication.
  • Assisted executives in achieving business objectives with thorough project management support from initiation to completion.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Served as executive staff liaison to several committees.
  • Reconciled business and creative needs.
  • Translated business priorities into implementable actions.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened personal and business calls and directed to appropriate party.
  • Took notes and dictation at meetings.
  • Created and managed office systems to efficiently deal with documentation.
  • Coordinated events and worked on ad hoc projects.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Filed paperwork and organized computer-based information.
  • Published, printed and mailed informative flyers, memos, and emails to church members and leadership team.
  • Provided exceptional administrative support to pastoral staff including scheduling appointments, making travel arrangements, and preparing meeting materials.
  • Strengthened community outreach through timely updates on the church website and social media platforms.
  • Ensured seamless worship services by preparing weekly bulletins that included hymns, readings, prayers, and announcements.
  • Assisted in planning and coordinating special events, ensuring smooth execution and positive experiences for attendees.
  • Directed administrative and secretarial support for pastors, program directors and volunteers at church.
  • Collaborated with pastoral staff to develop meaningful worship programs that enriched congregational spiritual growth.
  • Managed the church calendar effectively to accommodate various ministries'' activities without conflicts or overlaps.
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track daily tasks.

Customer Service Professional

H and R Block
12.2008 - 03.2020
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
  • Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
  • Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Assisted in training new hires, helping them acclimate quickly to company culture and expectations for delivering outstanding customer service.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Maintained high-quality service standards by adhering to company policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.

Accounting Clerk

Kenneth Hagin Ministries
02.2018 - 05.2018
  • Count and calculate accounting records of offerings and monies for each service and event.
  • Sort mail correspondence for distribution to various departments.
  • Produce and distribute various financial reports.
  • Register attendees for events and take payment for events.
  • Maintained accounting records utilizing in-house and client systems.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using Studio Enterprise and Microsoft Dynamics.
  • Entered figures using 10-key calculator to compute data quickly.

Rhema Christmas Light Crew

Rhema Bible Church
08.2016 - 02.2018
  • Worked well with teammates and accepted coaching from management team.
  • Performed proper maintenance of lighting equipment, ensuring safety, and quality operations.
  • Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
  • Ensured safety during performances by conducting regular inspections and maintenance of all lighting equipment.
  • Troubleshot complex technical issues during live events, ensuring minimal disruption to the audience experience.
  • Improved energy efficiency with installation of LED lighting systems in commercial spaces.
  • Managed and maintained equipment between productions.

Office Clerk

International Churches of Word Center & Affiliates
07.2010 - 07.2016
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
  • Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Supported staff on special assignments and ad hoc projects.
  • Provided the design and layout for the weekly church bulletins, flyers, memos, etc.
  • Volunteered in other departments and auxiliaries.

Receptionist

Los Angeles Urban League
02.2010 - 03.2010
  • Assisted with the overseeing of the children during tutoring time and play time.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Certificate in Accounting -

L.A. Trade Tech College
Los Angeles, CA
08-2028

AA in Theology - Theology

More Sure Word Midwest College of Theology
Los Angeles, CA
12.2020

Certificate in Biblical Studies -

Rhema Bible Training College
Broken Arrow, OK
05.2018

Certificate in Accounting - undefined

I.C.D.C. College
Redondo Beach, CA
08.2010

HS Diploma -

Crenshaw High School
Los Angeles, CA
07.2009

Skills

  • Experienced in Microsoft productivity applications
  • Efficient data input
  • Proficient in digital accounting systems
  • Alpha-numeric filing expertise
  • Detail-oriented
  • Financial transaction processing
  • Proficient in typing at 40 wpm
  • Proficient in administrative support and client relations

Certification

  • Licensed Security Guard - December 2024 - December 2026
  • Workplace Harassment Training - October 2024 - October 2026

Timeline

Security Officer

Contemporary Services Corporation.
10.2024 - Current

Stocker/Cashier to Assistant Manager

Dollar Tree
08.2022 - 03.2023

Assistant Team Leader

H and R Block
12.2021 - 04.2023

Client Support Administrator

Momma's House, Inc.
05.2021 - 01.2022

Executive Administrator of ICWCA Business Affairs

International Churches of Word Center & Affiliates
05.2018 - 06.2020

Accounting Clerk

Kenneth Hagin Ministries
02.2018 - 05.2018

Rhema Christmas Light Crew

Rhema Bible Church
08.2016 - 02.2018

Office Clerk

International Churches of Word Center & Affiliates
07.2010 - 07.2016

Receptionist

Los Angeles Urban League
02.2010 - 03.2010

Customer Service Professional

H and R Block
12.2008 - 03.2020

Certificate in Accounting - undefined

I.C.D.C. College

Certificate in Accounting -

L.A. Trade Tech College

AA in Theology - Theology

More Sure Word Midwest College of Theology

Certificate in Biblical Studies -

Rhema Bible Training College

HS Diploma -

Crenshaw High School

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