Dalelyonnie Gooden
Houston,USA
Summary
Customer Service professional with 9+ years of experience in fostering customer satisfaction and loyalty. Proven abilities in communication, problem-solving, and teamwork, with a keen focus on enhancing organizational processes. Demonstrated success in developing and implementing training programs to ensure consistent high-quality service. Adaptable and detail-oriented, excelling in coordinating cross-departmental efforts for optimal customer service. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Premier Baggage Specialist
United Airlines
01.2023 - Current
- Ensure efficient and accurate handling of premier baggage to enhance customer satisfaction and loyalty
- Collaborate with other departments to enhance baggage handling processes and ensure customer satisfaction
- Coordinate with airline personnel to ensure that premier baggage is handled efficiently and accurately
- Implement a feedback system to collect customer opinions on premier baggage handling and use the feedback to improve the processes.
Starbucks Barista
Target
11.2018 - 04.2022
- Identify and implement strategies to improve customer satisfaction and loyalty through exceptional service and product knowledge
- Develop and implement strategies to increase customer loyalty and satisfaction, such as personalized recommendations and special promotions
- Develop and implement training programs to enhance the skills and knowledge of Starbucks baristas, ensuring consistent delivery of exceptional service.
Barista/Barista Trainer
Starbucks
08.2017 - 02.2018
- Develop and implement training programs for new baristas to ensure consistent quality of service and beverage preparation
- Develop and implement training programs to enhance the skills and knowledge of the barista team, ensuring consistent high-quality service and customer satisfaction
- Collaborate with store managers to identify training needs and develop customized training programs
- Monitor and evaluate the performance of baristas to identify areas for improvement and provide coaching and feedback to enhance their skills and productivity.
Customer ServiceBarista/Barista Trainer
Starbucks
01.2015 - 08.2017
- Develop and implement new training programs to enhance the baristas' knowledge and skills in coffee brewing techniques and customer service
- Develop and implement training programs for new and existing baristas to ensure consistent and high-quality coffee preparation and customer service
- Create a system to track and evaluate baristas' performance and provide feedback and coaching to improve their skills.
Education
Associates of Liberal Arts -
Kapiolani Community College
Honolulu, Hawaii12.2021
Skills
- Communication
- Problem-solving
- Time Management
- Teamwork
- Organization
- Customer Satisfaction
- Adaptability
- Customer Relations
- Data Entry
- Excel spreadsheets
- Appointment Scheduling
References
- Lorisa Omengkar, United Airlines, Store-keeper, Lorisa.Omengkar@united.com, 253-273-9846
- Beaula Sikyang, Paralegal Family Law, 832-445-5636
Timeline
Premier Baggage Specialist
United Airlines
01.2023 - Current
Starbucks Barista
Target
11.2018 - 04.2022
Barista/Barista Trainer
Starbucks
08.2017 - 02.2018
Customer ServiceBarista/Barista Trainer
Starbucks
01.2015 - 08.2017
Associates of Liberal Arts -
Kapiolani Community College