Dale Marie Folk
Annville,PA
Summary
Dynamic sales and community engagement leader with eight plus years proven success working remotely. Gifted in people skills and conflict resolution, an eager extrovert looking for the next challenge. Proven track record at Norwegian Cruise Line, able to enhance customer experiences and exceed sales targets through exceptional communication and sales proficiency. Able to multi-task to meet diverse client needs, driving significant timely results.
Overview
35
35
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
04.2022 - 05.2024
- Sales Professional who promotes sales to direct customers by initiating 150 calls per day and 5 hours of talk time, complete follow up on each lead to determine travel needs, present options and finalize by closing the sale with payment.
- Achieve client retention goals with consistent excellent customer service through tailored vacation planning assistance in order to meet established revenue goals.
- Acquire and maintain in depth industry knowledge to articulate cruise product features, benefits, optional tours and competitive pricing and make recommendations to include promotions, itineraries and upgrades such as stateroom, onboard credits and other ship board amenities.
- Negotiated group travel rates with suppliers for large parties or special events aboard cruises, securing competitive pricing for clients.
- Offered excellent customer service throughout entire booking process from initial inquiry until trip completion.
Director of Community Engagement
Girl Scouts of Eastern Pennsylvania
02.2000 - 01.2022
- Girl Scout Professional who lives by the GS Promise and Law offering exceptional integrity in managing a Diverse Community Engagement team.
- Manage, recruit, train, coach and support both staff members and volunteers who leverage Girl Scout programming and ensure troops and volunteers are equipped to create strong experiences of value for girls and women in their schools.
- Maintain strong aptitude for organizational skills and sound judgement in managing the girl and volunteer data base in order to meet corporate goals of girls served.
- Maintained CVA Certification (Certified Volunteer Administrator) to develop comprehensive volunteer training materials to ensure consistent and high-quality service delivery across all programs..
- Secured additional funding by writing compelling grant proposals and cultivating relationships with donors.
- Increased public awareness of organizational mission by organizing events, workshops, and presentations.
- Promoted inclusivity within the organization by designing diversity training sessions for staff members.
- Fostered strong relationships with local organizations to create collaborative partnerships for community programs.
Assistant Director of Education
Gloria Dei Church
08.1989 - 02.1999
- Served as Assistant to the Education Director in a very large suburban community church....along with a committed Church staff. I led communication between the church and community families to foster a collaborative safe and nurturing environment for all.
- Assisted the Director in researching and developing innovative programs to engage families in positive and diverse experiences, including weekly at Saturday or Sunday Church school, managing children's choirs, confirmation classes and summer vacation bible school community outreach.
- Fostered a positive church school culture by promoting open communication among staff members and celebrating successes together as a team.
- Developed strong relationships with community partners to enhance educational opportunities for students.
Education
Certification - Selling Skills And Sales Operations
Sandler Sales Systems
Remote Certification05.2019
Associate of Arts - Graphic Communication
Arcadia University
Glenside, PA05.1975
High School Diploma -
Lower Moreland High School
Huntingdon Valley, PA06.1972
Skills
- Customer Service
- Goal-Oriented
- Effective Communication
- Client Relationship Building
- Problem-solving abilities
- Cultural Awareness
- Adaptability and Flexibility
- Sales proficiency
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
04.2022 - 05.2024
Director of Community Engagement
Girl Scouts of Eastern Pennsylvania
02.2000 - 01.2022
Assistant Director of Education
Gloria Dei Church
08.1989 - 02.1999
Certification - Selling Skills And Sales Operations
Sandler Sales Systems
Associate of Arts - Graphic Communication
Arcadia University
High School Diploma -
Lower Moreland High School
Similar Profiles
Irwan HambaliIrwan Hambali
Bar Waiter at Norwegian Cruise Line – Norwegian EscapeBar Waiter at Norwegian Cruise Line – Norwegian Escape
Judy AstorJudy Astor
Senior Medical Claims Specialist at Norwegian Cruise Line Holdings (NCLH)Senior Medical Claims Specialist at Norwegian Cruise Line Holdings (NCLH)
Mervin CabilanMervin Cabilan
Stateroom Attendant at Norwegian Cruise Line/C.F. SHARP CREW MANAGEMENT INC.Stateroom Attendant at Norwegian Cruise Line/C.F. SHARP CREW MANAGEMENT INC.
Hesbon OmwengaHesbon Omwenga
Guest Services Associate at Norwegian Cruise LineGuest Services Associate at Norwegian Cruise Line
Andrew RohlandAndrew Rohland
Assoc Manager Mfg & Maint at The Hershey CompanyAssoc Manager Mfg & Maint at The Hershey Company