Dalena Jackson
Huntersville,NC
Summary
Self-motivated Human Resources professional with outstanding leadership and interpersonal skills; developed an innate ability to interact and effectively communicate with all leadership levels to proactively influence behaviors in order to deliver results.
Overview
16
16
years of professional experience
Work History
Human Resources Supervisor-Associate Care Center
Lowes Home Improvment
Mooresville, NC
10.2020 - Current
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Provided essential support to address individual HR needs of employees.
- Partnered with senior HR team to communicate company standards and policies.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Talent Acquisition Specialist
Lowes Home Improvment
Mooresville, NC
02.2019 - 09.2020
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Built talent pipeline according to core company values and role requirements.
- Consulted with hiring managers to further understand business requirements and inform pipeline development.
- Sourced, qualified and conducted screening interviews with job candidates.
Human Resources Business Partner
Lowe’s Home Improvement
Charlotte, NC
02.2018 - 02.2019
- Coach store management on compliance with Lowe’s policies, e.g., selection/hiring, EEO, performance management, discipline, and other key Human Resource areas
- Conduct store management training on corrective action policy and ensure consistent implementation
- Manage all aspects of the hiring process, e.g., applications, interviewing, job offers, in order to bring suitable talent that meet the needs of the store while operating within the constraints of the payroll budget
- Develop strategic workforce plans in partnership with the Store Managers and Market team, to suitable talent is being selected that meet short-term and long-term goals in order to drive business profitability.
- Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
ASM-Sales Manager
Lowe’s Home Improvement
Charlotte, NC
09.2017 - 02.2018
- Build and develop a professional and talented sales organization that provides the desired customer experience while maximizing sales, margin, close rates and average ticket
- Provide direct leadership over a team of sales specialists across multiple products categories and sales channels associated with the store
- Review sales product category performance to develop strategies that maximize sales and margin opportunities for each category
- Maintain knowledge of industry sales and service trends and develop unique strategies to leverage trends and positively impact financial results.
Store Manager-Assistant Store Manager
Chico’s
Huntersville, NC
03.2009 - 09.2017
- Complete store operational requirements by scheduling and assigning staff responsibilities
- Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Executive Team Lead
Target
Laurel, MD
01.2008 - 03.2009
- Uphold the quality and productivity of every aspect of your store
- Direct all merchandising, operational and personnel functions
- Act as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure
- Work to attain maximum profits, sales, return on investment, market share, guest goodwill and team member satisfaction.
Education
Business Administration; Business Law
Anne Arundel Community College
01.2004
Music Education
Morgan State University
01.1999
Some College (No Degree) - Human Resources Training
Central Piedmont Community College
Charlotte, NCSkills
Administration and Management
- Management of Personnel Resources
- Social Perceptiveness
- Talent acquisition
- HR information systems
- Performance management
- Workplace diversity cultivation
- Employee relations
- Staff training and development
- Conflict resolution tactics
- Manager coaching and training
- PeopleSoft HRMS
- Complex problem-solving
- Policies implementation
Timeline
Human Resources Supervisor-Associate Care Center
Lowes Home Improvment
10.2020 - Current
Talent Acquisition Specialist
Lowes Home Improvment
02.2019 - 09.2020
Human Resources Business Partner
Lowe’s Home Improvement
02.2018 - 02.2019
ASM-Sales Manager
Lowe’s Home Improvement
09.2017 - 02.2018
Store Manager-Assistant Store Manager
Chico’s
03.2009 - 09.2017
Executive Team Lead
Target
01.2008 - 03.2009
Business Administration; Business Law
Anne Arundel Community College
Music Education
Morgan State University
Some College (No Degree) - Human Resources Training
Central Piedmont Community College