Self-motivated Human Resources professional with outstanding leadership and interpersonal skills; developed an innate ability to interact and effectively communicate with all leadership levels to proactively influence behaviors in order to deliver results.
Hi, I’m
Dalena Jackson
Huntersville,NC
Summary
Overview
15
years of professional experience
Work History
Lowes Home ImprovmentMooresville, NC
Human Resources Supervisor-Associate Care Center
10.2020 - 04.2024
Job overview
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Provided essential support to address individual HR needs of employees.
- Partnered with senior HR team to communicate company standards and policies.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Researched case law related to various types of employment disputes.
- Collaborated with Human Resources team members to ensure successful implementation of HR initiatives.
- Provided guidance, advice and support to managers on complex employee issues.
- Partnered with legal counsel when necessary to ensure compliance with applicable laws.
- Conducted employee relations investigations and provided recommendations for resolution.
- Advised supervisors on best practices for addressing difficult conversations with employees.
- Investigated complaints from employees concerning potential workplace violations or misconducts.
- Prepared reports summarizing findings from investigations into employee relations matters.
- Communicated orally and in writing to appropriate stakeholders to convey information, gather data and discuss required corrective actions.
- Interpreted and explained human resources policies, procedures or regulations.
Lowes Home ImprovmentMooresville, NC
Talent Acquisition Specialist
02.2019 - 09.2020
Job overview
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Built talent pipeline according to core company values and role requirements.
- Consulted with hiring managers to further understand business requirements and inform pipeline development.
- Sourced, qualified and conducted screening interviews with job candidates.
Lowe’s Home ImprovementCharlotte, NC
Human Resources Business Partner
02.2018 - 02.2019
Job overview
- Coach store management on compliance with Lowe’s policies, e.g., selection/hiring, EEO, performance management, discipline, and other key Human Resource areas
- Conduct store management training on corrective action policy and ensure consistent implementation
- Manage all aspects of the hiring process, e.g., applications, interviewing, job offers, in order to bring suitable talent that meet the needs of the store while operating within the constraints of the payroll budget
- Develop strategic workforce plans in partnership with the Store Managers and Market team, to suitable talent is being selected that meet short-term and long-term goals in order to drive business profitability.
- Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
Lowe’s Home ImprovementCharlotte, NC
ASM-Sales Manager
09.2017 - 02.2018
Job overview
- Build and develop a professional and talented sales organization that provides the desired customer experience while maximizing sales, margin, close rates and average ticket
- Provide direct leadership over a team of sales specialists across multiple products categories and sales channels associated with the store
- Review sales product category performance to develop strategies that maximize sales and margin opportunities for each category
- Maintain knowledge of industry sales and service trends and develop unique strategies to leverage trends and positively impact financial results.
Chico’sHuntersville, NC
Store Manager-Assistant Store Manager
03.2009 - 09.2017
Job overview
- Complete store operational requirements by scheduling and assigning staff responsibilities
- Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Lowes Home Improvement CenterMooresville , North Carolina
Employee Relations Advisor
04.2023 - Current
Job overview
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Central Piedmont Community College
Some College (No Degree) from Human Resources Training
University Overview
Skills
- Human Resources
- Office Operations
- Advising Employers
- Confidential Records Management
- Talent Management
- Cross-Functional Collaboration
- Case Analysis
- Organizational Standards
- Proactive Communication
- Special Events
- Engagement Activities
- Labor Law Compliance
- EEO Compliance
- Human Resources Management Systems
- Report Tracking
- Procedure Implementation
- Process Reviewing
Timeline
Employee Relations Advisor
Lowes Home Improvement Center
04.2023 - Current
Human Resources Supervisor-Associate Care Center
Lowes Home Improvment
10.2020 - 04.2024
Talent Acquisition Specialist
Lowes Home Improvment
02.2019 - 09.2020
Human Resources Business Partner
Lowe’s Home Improvement
02.2018 - 02.2019
ASM-Sales Manager
Lowe’s Home Improvement
09.2017 - 02.2018
Store Manager-Assistant Store Manager
Chico’s
03.2009 - 09.2017
Central Piedmont Community College
Some College (No Degree) from Human Resources Training