Dalene Riley
Phoenix,AZ
Summary
Motivated and customer-focused professional with a strong background in real estate, operations management, and customer service. Currently a licensed real estate agent known for guiding clients through smooth, informed transactions with clear communication and strong attention to detail. Brings previous experience in warehouse operations and management, demonstrating expertise in organization, workflow coordination, and team leadership. Earlier experience in restaurant service strengthened interpersonal skills, problem-solving, and the ability to thrive in fast-paced environments. Offers a well-rounded blend of client relations, operational efficiency, and hands-on service, contributing to exceptional results in any role.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
Keller Williams Arizona Realty
08.2024 - Current
- Facilitate client consultations to identify property needs and preferences.
- Conduct market research to determine competitive pricing strategies for listings.
- Develop marketing materials and online listings to attract potential buyers.
- Negotiate contracts and facilitated closing processes between buyers and sellers.
- Coordinate property showings, ensuring optimal presentation of listings to prospective buyers.
- Maintain connections with clients to encourage repeat business and referrals.
Assistant Warehouse Manager
TheRealReal
03.2025 - 09.2025
- Collaborated with cross-functional teams to streamline logistics and enhance service delivery.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- Onboarded, trained and supervised 22-person warehouse staff with strong record of meeting schedule and performance goals.
- Tracked production and quality control systems to proactively identify deficiencies.
- Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.
- Assisted in budget preparation for the warehouse department, tracking expenditures against forecasted amounts consistently throughout the fiscal year.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Customer Returns Supervisor
TheRealReal
09.2023 - 03.2025
- Enhanced customer satisfaction by efficiently managing the returns process and addressing concerns promptly.
- Streamlined return procedures for faster turnaround times and improved customer experience.
- Coordinated with warehouse staff to ensure timely processing of returned items, resulting in reduced backlog.
- Implemented new strategies to minimize product returns, improving overall product quality and customer satisfaction.
- Worked closely with customer service using Zendesk to communicate customer concerns and solve problems.
- Conducted regular evaluations of team performance against established metrics, using results as a basis for ongoing training initiatives or process improvements as needed.
- Collaborated with other departments to improve communication and streamline processes, leading to increased efficiency across the organization.
- Recognizing when to deny returns due repeated return abusers/ fraud patterns.
Warehouse Exceptions Lead
TheRealReal
10.2022 - 09.2023
- Trained employees on different warehouse operations
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Acted as liaison between company departments and warehouse teams.
- Communicated closely with customer service using Zendesk to resolve customer issues.
- Used problem solving skills to efficiently recognize and solve errors.
- Used Microsoft Excel on a daily basis for reporting.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with my peers resulting in a stronger team bond.
Exceptions Specialist
TheRealReal
04.2022 - 10.2022
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Recognized customers creating fraud/scamming.
- Generated reports detailing findings and recommendations.
- Specialized in solving mis-ships and recording where the mis-ship occurred.
- Deep dove into customers history's and identified suspicious return patterns.
Customer Returns Processor
TheRealReal
11.2021 - 04.2022
- Exceeded UPH requirements on a daily basis.
- Performed efficiently in a fast pace work environment.
- Maintained quality of work while working fast paced.
Server
Big Buddah
03.2021 - 10.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Coordinated food and beverage orders efficiently during peak hours to minimize wait times.
- Managed cash register operations, handling payments and balancing daily transactions accurately.
- Used apps like DoorDash, Uber eats and Grubhub to fulfill Togo orders.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Primavera Online
Phoenix, AZ05.2021
Skills
- Database Documentation
- Refund Handling
- Time Managment
- Warehouse Functions
- Problem Solving
- Quality Management
- Customer Satisfaction
- Leadership
- Performance Improvement
- Excellent with Numbers
- Verbal and Written Communication
Timeline
Assistant Warehouse Manager
TheRealReal
03.2025 - 09.2025
Real Estate Agent
Keller Williams Arizona Realty
08.2024 - Current
Customer Returns Supervisor
TheRealReal
09.2023 - 03.2025
Warehouse Exceptions Lead
TheRealReal
10.2022 - 09.2023
Exceptions Specialist
TheRealReal
04.2022 - 10.2022
Customer Returns Processor
TheRealReal
11.2021 - 04.2022
Server
Big Buddah
03.2021 - 10.2021
High School Diploma -
Primavera Online