DALENE DAWN STUMP
Greenville,Ohio
Summary
Detail-oriented and dependable team player with strong organizational skills successful at managing multiple priorities with a positive attitude.. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lead Real Time Analyst
NexRep
09.2020 - Current
- Drive each campaign individually to adhere to the 95/105 demands
- Created certification materials, user guides, and cheat sheets to provide foundational resources.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Examined data to issue recommendations for change.
- Work closely with agents, helping with training, nesting, and coaching when needed
- Pull reports from Socrates and Five9
- Confirmed agents were in correct status and ready to service throughout their scheduled intervals
- Monitored agent attendance, statuses, and sent emails if not servicing the correct intervals or if in the wrong status
- Logged agents out when they did not respond in a timely manner
- Tracked schedule adherence and sent emails to agents for good and bad adherence.
- Supported RTA manager in fielding defects and production operations issues.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Developed diagrams to describe and lay out logical operational steps.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Agent
NexRep
03.2020 - 09.2020
- Answering phones and responding to emails
- Contractor of the Month for July.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Real Estate Appraiser Trainee
Crow Appraisal
03.2019 - 03.2020
- License #ARA 2019000957
- Present I am in training, took classes to receive a Certified Appraiser License
- Working with confidential information
- Interacting with property owners and real estate agents
- Performing physical inspections, analysis, and drafting appraisal reports for residential properties.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Researched land, property and market values to complete estimations.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on multiple properties, supporting property transactions or for legal purposes.
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Inspected new and existing properties and noted distinctive characteristics.
- Stayed updated on market trends for local area and similar property types.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Maintained current understanding of lender requirements and documentation guidelines.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Completed inspections of properties and property improvements to determine market values.
- Collected and analyzed relevant data to identify real estate market trends.
- Inspected new construction sites to establish current values in line with market trends in Ohio region.
Assembly Line Machine Operator
Whirlpool
07.2017 - 03.2019
- New Gen Line 9 Assembly 5-7
- March 2019Duties include: Building Scorpion mixers on line 9
- Making sure the quality of mixers is at standard and following standard operation procedures for sections 5-7 on the line
- Started through Kelly Services March 2017.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Replenished materials and supplies as needed to maintain production.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Operated various machines used in production processes.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Continuously checked products for quality assurance according to strict guidelines.
Nutrition Department Manager
Kroger
05.2015 - 07.2017
- Unloaded trucks, putting items on the shelves, organizing and controlling back stock, ordering items
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Manage frozen section, milk section, and dry food section
- Maintaining a safe and clean environment in the department.
Education
No Degree - Administrative Business
Indiana University East
Richmond, IN06.2026
No Degree - Appraiser Assistant Classes
McKissock Online Learning
Warren, PA02.2021
Associate of Science - Nursing
Edison Community College
Piqua06.2016
High School Diploma -
Greenville Senior High School
Greenville06.1994
Skills
- Customer Evaluation
- Resolve Complaints
- Report Findings
- Serve Customers
- Excellent Written Communication
- Flexible and Adaptable
- MS Office
- Critical Thinking
Timeline
Lead Real Time Analyst
NexRep
09.2020 - Current
Customer Service Agent
NexRep
03.2020 - 09.2020
Real Estate Appraiser Trainee
Crow Appraisal
03.2019 - 03.2020
Assembly Line Machine Operator
Whirlpool
07.2017 - 03.2019
Nutrition Department Manager
Kroger
05.2015 - 07.2017
No Degree - Administrative Business
Indiana University East
No Degree - Appraiser Assistant Classes
McKissock Online Learning
Associate of Science - Nursing
Edison Community College
High School Diploma -
Greenville Senior High School