Da'les Thomas
Norfolk,VA
Summary
Proven leader at Cook Out, adept in kitchen management and staff training, I enhanced safety and sanitation while boosting team efficiency. Mastering cooking techniques and food safety, I led by example, significantly reducing waste and improving customer satisfaction. My hands-on approach and ability to solve problems swiftly underscore my commitment to excellence and team success.
Overview
5
5
years of professional experience
Work History
Agent
Carnival Cruise Line
03.2022 - 09.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Cook Shift Leader/Head Cashier
Cook Out
04.2018 - 10.2019
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Placed orders to restock items before supplies ran out.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
Childcare Provider
YMCA Child Development Center
12.2019 - 01.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Education
Associate of Arts - Culinary Arts
ECPI University
Virginia Beach, VA06.2025
Skills
Cooking techniques
Food Storage
Meal Preparation
Knife Skills
Kitchen Management
Food pairing
Sauce making
Waste Reduction
Food Safety
Cleaning and sanitation
Cooking
Food Preparation
Staff Training
Timeline
Agent
Carnival Cruise Line
03.2022 - 09.2023
Childcare Provider
YMCA Child Development Center
12.2019 - 01.2021
Cook Shift Leader/Head Cashier
Cook Out
04.2018 - 10.2019
Associate of Arts - Culinary Arts
ECPI University
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