DALETA R. BRADFORD
Atlanta,USA
Summary
With a proven track record at Emory Winship Cancer Institute, I excel in customer service excellence and conflict resolution, enhancing patient care through meticulous coordination and problem-solving. My leadership in streamlining processes led to a 15% boost in efficiency, showcasing my ability to blend technical proficiency with empathetic communication. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCC Complex Scheduler
Emory Winship Cancer Institute
Atlanta, GA
05.2024 - Current
- Efficiently managed the scheduling of complex patient appointments, treatments, and follow-up visits, ensuring seamless and timely care for cancer patients
- Served as the primary point of contact for patients, providing clear and compassionate communication regarding their schedules and addressing any concerns or questions
- Worked closely with various healthcare professionals, including doctors, nurses, and administrative staff, to coordinate multidisciplinary care plans and ensure optimal patient outcomes
- Maintained accurate and up-to-date patient records, appointment logs, and scheduling databases, ensuring all information was easily accessible and correctly documented
- Addressed and resolved scheduling conflicts and issues promptly and effectively, demonstrating strong problem-solving skills and adaptability
- Contributed to the overall efficiency of the clinic by optimizing scheduling processes and minimizing wait times for patients
- Provided exceptional customer service to patients and their families, ensuring a positive experience and maintaining a high level of patient satisfaction
Dental Practice Administrator
Healing Community Center
Atlanta, GA
11.2022 - 11.2023
- Managed claims, accounts receivable, and ensured meticulous verification and posting of receipts
- Collaborated with cross-functional teams to streamline processes and improve communication for optimal organizational performance
- Led the enhancement of staff technical skills through training programs, resulting in a 15% improvement in office efficiency
- Negotiated supply contracts and implemented inventory control measures, reducing office expenditures by 35K
- Oversaw patient records, appointment scheduling, and billing functions to optimize daily practice operations
- Directed a team of employees, providing feedback and guidance to enhance staff morale and workflow efficiency
- Managed accounting, budgeting, and financial reporting functions to ensure fiscal health
Expanded Functions Dental Assistant/Coordinator of Medical Clinic
Prisma Health Midlands
Columbia, SC
03.2019 - 11.2022
- Collaborated with the Residency Program Director to train on dental technology and procedures
- Oversaw patient scheduling and coordination for dental surgery procedures
- Provided guidance and coaching to dental residents to enhance educational objectives and patient satisfaction
- Recorded patient health histories and maintained accurate medical records
- Assisted in administering dental procedures and managed patient data with strict adherence to privacy laws
- Led the dental team in training new staff and fostering a supportive environment
- Collaborated with medical staff to schedule dental surgeries and optimize patient care
Patient Access Operations
Prisma Health Midlands & Baptist Campus
Columbia, SC
01.2022 - 03.2022
- Demonstrated dynamic leadership as a Patient Access Operations Manager/Supervisor during an internship, overseeing operations in the Emergency Room and Cardiology Departments
- Strategically managed and optimized patient access processes, ensuring efficient registration and admission procedures for improved patient flow
- Fostered collaboration across multidisciplinary teams to streamline workflows and enhance patient experiences in critical care settings
- Spearheaded initiatives to enhance patient access efficiency, resulting in reduced wait times and elevated service delivery standards
- Provided effective supervision to a team of professionals, ensuring adherence to hospital policies, and fostering a culture of compliance and excellence
- Contributed to the design and execution of training programs, nurturing a culture of continuous improvement in patient access operations
- Played a pivotal role in upholding quality assurance standards, aligning operations with regulatory requirements and industry best practices
- Collaborated closely with cross-functional teams to identify challenges and implement patient-centric solutions in Emergency Room and Cardiology Departments
- Ensured compliance with HIPAA privacy regulations in the handling of patient information and medical records, always maintaining confidentiality and data security
COVID-19 Vaccine Clinic (Registration & Administration)
Prisma Health Midlands
Columbia, SC
02.2021 - 01.2022
- Conducted thorough evaluations of patient vaccination records, accurately determining required vaccines tailored to individual healthcare requirements
- Educated patients on the significance of vaccinations, delivering easily understandable information to empower informed choices regarding their health
- Ensured meticulous documentation of all vaccine administrations, upholding regulatory compliance, and maintaining precise healthcare records
- Stayed abreast of vaccination protocols and advancements, actively contributing to the refinement of vaccination protocols, and optimizing patient care
Expanded Duty Dental Assistant/Coordinator
Premier Dentistry of Blythewood
Blythewood, SC
05.2016 - 03.2019
- Orchestrated comprehensive training programs for new Dental Assistants, equipping them with advanced clinical expertise in managing medically complex patients while prioritizing patient comfort and safety
- Managed dental billing and scheduling tasks meticulously, safeguarding patient confidentiality in adherence to HIPAA privacy regulations and maintaining the integrity of dental records
- Leveraged progressive human resources experience to cultivate a collaborative and efficient work environment, fostering teamwork and professional development among dental staff
Education
Bachelor of Science - Healthcare Administration
Saint Leo University
St. Leo, FL03.2022
Expanded Function Dental Assistant Diploma -
Penn Foster College
Scranton, PA07.2012
Skills
- Customer Service Excellence
- Front Desk Operations
- Verbal & Written Communication
- Conflict Resolution & Problem Solving
- Multitasking & Time Management
- Microsoft Office Suite & Booking Software
- Attention to Detail & Organizational Skills
- Team Collaboration & Support
- Hospitality & Guest Relations
- Cross-functional coordination
Certification
- Credentialing Certificate, AAPC - American Association of Professional Coders, Atlanta, GA, 06/01/23
- Certified Basic Life Support/Cardiopulmonary Resuscitation (BLS/CPR), American Heart Association, 02/01/23, 02/01/24
Additional Information
Proficient in providing advice, coaching, and guidance based on policies and legal consultation., Experience with case creation, tracking, and reporting., Familiarity with HRIS systems such as Workday and ServiceNow., Strong knowledge of state and federal employment laws., Excellent data analysis and reporting skills., Experienced in monitoring fiscal program performance and providing technical assistance., Committed to promoting health and well-being, both professionally and personally.
Timeline
PCC Complex Scheduler
Emory Winship Cancer Institute
05.2024 - Current
Dental Practice Administrator
Healing Community Center
11.2022 - 11.2023
Patient Access Operations
Prisma Health Midlands & Baptist Campus
01.2022 - 03.2022
COVID-19 Vaccine Clinic (Registration & Administration)
Prisma Health Midlands
02.2021 - 01.2022
Expanded Functions Dental Assistant/Coordinator of Medical Clinic
Prisma Health Midlands
03.2019 - 11.2022
Expanded Duty Dental Assistant/Coordinator
Premier Dentistry of Blythewood
05.2016 - 03.2019
Bachelor of Science - Healthcare Administration
Saint Leo University
Expanded Function Dental Assistant Diploma -
Penn Foster College
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