Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
DALETE KEUREN SANCHES BATISTA

DALETE KEUREN SANCHES BATISTA

ROCKVILLE,Maryland

Summary

Proven professional with a track record of enhancing customer experience and streamlining operations at Della Via Pneus. Expert in office administration and fostering positive work environments, demonstrated through meticulous organization and exceptional verbal communication. Achieved significant improvements in operational efficiency and customer service satisfaction. Professional Secretary with over 5 years of experience managing daily administrative support tasks and operations in Chancelaria. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

8
8
years of professional experience

Work History

Secretary

GB Flooring LLC
01.2023 - Current


  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Cleaning Technician

Star Maids
08.2020 - 01.2023
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.

Assistant Manager

Della Via Pneus
03.2017 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Business Administration

Uninter
Washington, MD
11.2023

Skills

Customer Service

Verbal and written communication

Office Administration

Organization

Accomplishments

I successfully organized two business plans and launched two companies: one for flooring contractors and the other for cleaning services. I manage both with dedication and a focus on achieving success.

Languages

English
Limited Working

Timeline

Secretary

GB Flooring LLC
01.2023 - Current

Cleaning Technician

Star Maids
08.2020 - 01.2023

Assistant Manager

Della Via Pneus
03.2017 - 03.2019

Bachelor of Science - Business Administration

Uninter
DALETE KEUREN SANCHES BATISTA