Daley McCloud
Murfreesboro,TN
Summary
Knowledgeable Operations Supervisor possessing excellent customer relationships and management skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with an outstanding approach to solving problems and developing business processes.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
David's Bridal
Murfreesboro, TN
08.2023 - Current
Operations Supervisor
David's Bridal
Madison, TN
04.2022 - 08.2023
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Directed employees on how to use equipment properly and safely.
- Ensured compliance with all safety regulations in the workplace.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Managed stockroom operations including receiving new merchandise and restocking shelves with existing merchandise.
Dress Specialist
David's Bridal
Madison, TN
01.2022 - 04.2022
- Provided professional advice on fabric selection, pattern matching, design elements, color coordination, and other styling options.
- Assisted customers in selecting dresses that best fit their needs, body type, and budget.
- Maintained cleanliness of all dressing areas including floors and mirrors by sweeping, mopping, dusting, vacuuming.
- Researched fashion trends in order to stay up-to-date on current styles available in the market.
Team Member
Southern Bell's BBQ
Cross Plains, TN
01.2021 - 01.2022
- Same responsibilities as The Barbeque Pit (see below)
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Merchandiser
Lewis Bakery, at White House Kroger
White House, TN
11.2020 - 12.2021
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Built product displays and placed appropriate signage for merchandise.
Team Member
The Barbeque Pit
Portland, TN
06.2019 - 11.2020
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Served orders to customers at windows, counters, and tables.
- Operated cash register to process customer payments accurately and efficiently.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Education
Bachelor of Science - Interdisciplinary Studies
Middle Tennessee State University
Murfreesboro, TN05-2025
Associate of Science - General Studies
Volunteer State Community College
Gallatin, TN12.2021
High School Diploma -
Portland High School
Portland, TN05-2020
Skills
- Critical thinking and problem-solving
- Leadership
- Verbal and written communication
- Teamwork and collaboration
- The use of digital technology
- Customer Relations
References
References available upon request.
Timeline
Operations Supervisor
David's Bridal
08.2023 - Current
Operations Supervisor
David's Bridal
04.2022 - 08.2023
Dress Specialist
David's Bridal
01.2022 - 04.2022
Team Member
Southern Bell's BBQ
01.2021 - 01.2022
Merchandiser
Lewis Bakery, at White House Kroger
11.2020 - 12.2021
Team Member
The Barbeque Pit
06.2019 - 11.2020
Bachelor of Science - Interdisciplinary Studies
Middle Tennessee State University
Associate of Science - General Studies
Volunteer State Community College
High School Diploma -
Portland High School