DALEYSHA TORRES SUBIRA
Kyle,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Officer
Royal United Mortgage
03.2024 - 06.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
BROKER COORDINATOR
REALTOR.COM (SALES MOVE INC.)
04.2022 - 01.2024
- Helped consumers through the early stages of the home buying or selling process
- Also with renting
- Made 300+ outbound warm dials and cold dials daily to identify clients' needs and respond by providing superior service and resolution
- Make successful connections between consumers and real estate agents, credit professionals and mortgage lending services
- Collected and input data while fielding questions and speaking with consumers
- Responded promptly to customer inquiries regarding real estate services
- Collaborated with other departments to ensure smooth flow of operations within the organization
- Developed strong communication skills by working with clients, brokers and internal departments on a daily basis
- Utilized computer software programs such as Microsoft Office Suite to create reports and documents
- Communicated potential issues promptly with upper management when necessary
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers
- Utilized problem-solving techniques to resolve customer issues efficiently
- Exhibited strong organizational skills by managing multiple projects simultaneously with minimal errors or delays.
HOUSEKEEPING SUPERVISOR
SUPER 8 HOTEL
01.2020 - 10.2021
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Stocked room attendants cart rooms with supplies to keep carts cleaned and organized as needed
- Collaborated with front desk to respond promptly to guest requests and report room availability, while also promoting positive experience
- Reviewed employee performance and devised improvement plan to achieve goals
- Created schedules, shift reports, conducted interviews and other business documentation to coordinate housekeeping needs
- Submitted repair requests to maintenance team daily to reduce operating costs and improve energy-saving strategy
- Placed housekeeping staff on specific shifts and room blocks based on abilities, shifts, and daily requirements
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Managed team of 14 personnel in busy hotel with 141 rooms
- Assisted in resolving customer disputes or complaints in an efficient manner
- Collaborated with vendors to acquire necessary supplies at competitive prices
- Maintained accurate records of inventory, supplies, and personnel performance reviews
- Selected most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
FRONT DESK ASSOCIATE
SUPER 8 MOTEL
03.2019 - 01.2020
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Delivered friendly and knowledgeable support to current and prospective customers
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Developed strong relationships with guests through attentive listening and effective communication
- Performed administrative duties such as data entry, document scanning, photocopying
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning
- Issued room keys and delivered instructions to bellhops
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
RETAIL SALES ASSOCIATE
ROSS DRESS FOR LESS
- 01.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
SANDWICH ARTIST
SUBWAY RESTAURANTS
04.2015 - 10.2016
- Delivered superior customer service focused on quality and meeting customer needs
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Communicated with customer to provide menu offering details and assist with decision-making
- Trained sandwich artists to apply attention to detail and commitment to quality
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly
- Operated store registers and calculated cash drawer totals
- Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs
- Exhibited exceptional multitasking abilities by managing multiple tasks simultaneously
- Upsold additional items to customers to increase revenue.
Education
HIGH SCHOOL DIPLOMA -
WILLIAM B. TRAVIS HIGH SCHOOL
Austin, TX05.2014
Skills
- Goal-Oriented
- Sales Development
- Customer Service
- Active Listening and Learning
- Teamwork and Collaboration
- Problem-Solving
Professionalsummary - Skills
- Goal Orientation
- Technical Proficiency
- Relationship Management
- Bilingual
- Teamwork
- Customer Service
- Critical thinking
- Adaptability
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer
Royal United Mortgage
03.2024 - 06.2024
BROKER COORDINATOR
REALTOR.COM (SALES MOVE INC.)
04.2022 - 01.2024
HOUSEKEEPING SUPERVISOR
SUPER 8 HOTEL
01.2020 - 10.2021
FRONT DESK ASSOCIATE
SUPER 8 MOTEL
03.2019 - 01.2020
SANDWICH ARTIST
SUBWAY RESTAURANTS
04.2015 - 10.2016
RETAIL SALES ASSOCIATE
ROSS DRESS FOR LESS
- 01.2019
HIGH SCHOOL DIPLOMA -
WILLIAM B. TRAVIS HIGH SCHOOL
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