Dalgis Santo
Fort Myers,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Small Business Owner
Mumablue Frenchies, LLC
2020.07 - Current
- Managed all aspects of business (Accounting, Marketing, and Budgeting), which grew over 200% in under 4 years
- Devised innovative strategies and initiatives to build and maintain long term digital connections with clients
- Designed and launched website with online ordering system, increasing engagement by 213% and sales by 62%
- Negotiated contracts vendors, veterinarians, and breeders, obtaining 39% reduced pricing
- Coordinated marketing strategies remotely with sales, financial, and public relations
- Provided enhanced remote customer service and support for 400 clients
- Handled over 2K emails, direct messages, and phone calls a week regarding billing, account information, and general inquiries from clients with an 87% resolution rate on the first contact
- Prepared 700 invoices, reports, memos, and other documents, using applications in the Microsoft Office software.
Medical Assistant/Front Desk Receptionist
Quality Medical Care
2016.09 - 2020.07
- Performed all Certified Medical Assistant duties in fast-paced family practice
- Triaged patients, took vital signs, and assisted with every area of patient care
- Assisted patients with walking, transfer, exam prep, and all other needs
- Received 95% positive reviews in post-visit patient surveys
- Noticed recurring flaw in way ICD 10 codes were submitted
- Corrected it with management help and saved practice estimated $50,000 per year
- Managed inventory and supplies
- Put supplies on all pull system and cut inventory waste by 28%
- Sourced better vendor and saved another 15%
- Assisted with creation of Risk Management Plan/ Assessment
- Identified and helped correct five areas of elevated risk
- Handled patient scheduling, phone calls, check in & out procedures.
Receptionist Assistant
NASA MRI Of Naples
2014.10 - 2016.01
- Successfully managed information using AthenaNet software, including check in & out, patient records, orders, and billing with 100% accuracy
- Managed over 100+ incoming and outgoing telephone calls with overall patient satisfaction core of over 95% in 2014 and 2015
- Conducted proper and concise HR documentation for all visits
- Through strong grasp of EHR
- Maintained 18% less errors than average
- Performed administrative and clerical tasks
- Collect and post patient’s copay, deductibles, and outstanding balances
- Balanced daily deposits and completed credit card processing.
Education
Associate of Science in Accounting -
Hodges University
Naples, FL08.2016
Skills
- Customer Service
- Data Entry
- Scheduling
- Business Growth Retention
- Payment Collection
- Friendly, Positive Attitude
- Critical Thinking
- Organization Skills
- Medical Office Administration
- Patient - Focused Care
- Medical Records
- Patient Care Coordination
Certification
- MLO licensed in Florida/ NMLS 2484937
- Certified Medical Assistant
- Certified Nurse Assistant
- Esthetician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Small Business Owner
Mumablue Frenchies, LLC
2020.07 - Current
Medical Assistant/Front Desk Receptionist
Quality Medical Care
2016.09 - 2020.07
Receptionist Assistant
NASA MRI Of Naples
2014.10 - 2016.01
Associate of Science in Accounting -
Hodges University
- MLO licensed in Florida/ NMLS 2484937
- Certified Medical Assistant
- Certified Nurse Assistant
- Esthetician
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