Dalhia Charles MHA
Deer Park,NY
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Associate
Mount Sinai Hospital
12.2009 - Current
- Engaged with customers to build business relationships.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
Front End Manager
Buy Buy Baby
04.2007 - 10.2009
- Monitored cash drawers in four checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Education
Bachelor of Science - Health Sciences
Long Island University
Greenvale, NY12.2020
Master of Arts - Health Administration
Claremont Lincoln University
Claremont, CA01.2023
Skills
- Staff Training
- Analyzing and Synthesizing Data
- Budget Development and Adherence
- Cross-Functional Collaboration
- Agile Methodology
- Health Information Systems (HIS)
- Creative Thinking
- Healthcare Administration
- Emergency Readiness
- HIPAA Guidelines
- Electronic Medical Record Software
- Risk Identification
Certification
- Project Management Professional (PMP)- Cornell University
- Notary Public Signing Agent- National Notary Association
Timeline
Business Associate
Mount Sinai Hospital
12.2009 - Current
Front End Manager
Buy Buy Baby
04.2007 - 10.2009
Bachelor of Science - Health Sciences
Long Island University
Master of Arts - Health Administration
Claremont Lincoln University