Dali Vanessa Ortiz
Houston
Summary
Coordinated branch operations using staffing and monitoring tools. Reviewed customers' financials to approve loans and credit lines. Prepared detailed sales plans and set competitive team goals to meet business targets. Handled front-office branch activities during peak periods to manage queues and resolve complaints. Determined credit risk for new and existing clients to mitigate fraud and losses. Recruited, hired and trained personnel to grow business books. Implemented asset custody and process control for loan collateral and securities to secure loans. Established tracking systems and accountability standards to minimize employee errors.
Overview
9
9
years of professional experience
Work History
Personal Banker
Prosperity Bank
Houston
12.2023 - Current
- Responded promptly to customer emails, phone calls and requests for information.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Entered new account information into computers and filed related forms and other documents.
Branch Manager
World Finance
Houston
05.2022 - 11.2023
- Coordinated branch operations using staffing and monitoring tools.
- Reviewed customers' financials to approve loans and credit lines.
- Prepared detailed sales plans and set competitive team goals to meet business targets.
- Handled front-office branch activities during peak periods to manage queues and resolve complaints.
- Determined credit risk for new and existing clients to mitigate fraud and losses.
- Recruited, hired and trained personnel to grow business books.
- Implemented asset custody and process control for loan collateral and securities to secure loans.
- Established tracking systems and accountability standards to minimize employee errors.
Financial Representative
World Finance
Houston
01.2020 - 02.2022
- Delighted retired clients by maintaining portfolio value while also distributing monthly payouts to retirees.
- Maintained accurate records of sales transactions.
- Explained policies and procedures related to energy sales.
- Consulted with customers about expected and unexpected fluctuations in securities plans and account values.
- Conducted fact-finding interviews to update portfolios and adjust financial planning strategies.
- Built robust client base from ground up through persistent networking and referrals.
Account Executive
Regional Finance
Houston
05.2018 - 07.2019
- Engaged clients with positive, enthusiastic, and professional approach, building strong relationships with decision-makers.
- Monitored market conditions, product innovations, and competitors' products, prices, and sales.
- Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.
- Monitored market conditions, product innovations, and competitor products, prices, and sales.
- Negotiated details of contracts and payments.
- Answered customers' questions about products, prices, availability, product uses, and credit terms.
- Kept updated files with current listings of customer business operations, sales histories and key personnel.
Customer Representative
Fred Loya Insurance
Houston
03.2016 - 04.2018
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Calculate premiums and establish payment method.
- Select company that offers type of coverage requested by client to underwrite policy.
- Develop marketing strategies to compete with other individuals or companies who sell insurance.
- Confer with clients to obtain and provide information when claims are made on a policy.
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
- Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.
Education
High School Diploma -
Robert E. Lee High School
05-2016
Skills
- Customer and personal service
- Active listening
- Speaking
- Administration and management
- English Language
- Writing
- Monitoring
- Reading Comprehension
- Mathematics
- Computers and Electronics
- Sales and Marketing
Timeline
Personal Banker
Prosperity Bank
12.2023 - Current
Branch Manager
World Finance
05.2022 - 11.2023
Financial Representative
World Finance
01.2020 - 02.2022
Account Executive
Regional Finance
05.2018 - 07.2019
Customer Representative
Fred Loya Insurance
03.2016 - 04.2018
High School Diploma -
Robert E. Lee High School