Dalia A Marquez
Los Angeles,Ca
Summary
I am applying for the role of a Receptionist and have over 10 years of experience. I possess strong proficiency in various data software programs, including internet applications, social media platforms, and the Microsoft Office suite. I believe my background will contribute positively to the efficiency and effectiveness of the position.
Overview
21
21
years of professional experience
Work History
COMMERCIAL TRUCK DRIVER
Western Regional Delivery Service
09.2023 - Current
- Safe and efficient operations of commercial vehicles
- Delivery of goods or passengers to assigned destinations
- Maintaining accurate records of deliveries, milage and vehicle maintenance
- Conducting pre-trip-and post trip vehicle inspections
- Complying with local, state and federal transportation regulations
- Reporting any vehicle malfunctions or needed repairs
- Assisting in the loading and unloading of the vehicle when necessary
- Communicating with dispatchers, customers, and managers regarding delivery process and issues
- Managing time effectively to meet delivery deadlines
- Keeping the vehicle clean and presentable at all times
Administrative Assistant
Ducommun
01.2013 - 01.2022
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Organized new employee orientation schedules for new hires
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Screened applicant resumes and coordinate phone interviews
- Created and completed personnel action forms for hires, titles, terminations and title change
- Assisted with on-boarding process of New Hires
- Prepared end month Reports and weekly
- Answered inbound and outbound calls per day
- Improved productivity initiatives while coordinating itineraries and scheduling appointments
- Helped employees register for benefit programs using online portal
- Tracked various statistics and kept detailed records to support the Human Resources Department
- Converted employee status from temporary to permanent
- Filing (Keep all files organized)
Receptionist/File Clerk
Kimco Staffing
05.2012 - 02.2013
- Company Overview: worked in various locations as a temp
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Worked in various locations as a temp
Customer Service
Action Services
11.2009 - 11.2010
- Answering customer calls, emails, and live chat inquiries
- Providing detailed product information and explaining features
- Processing orders, returns, and payments
- Troubleshooting customer issues and finding solutions
- Handling complaints and escalations effectively
- Maintaining accurate customer records and account information
- Identifying customer needs and offering relevant products or services
- Following up with customers to ensure satisfaction
Customer Service/Scheduler
Fidelitone Delivery Service
10.2003 - 05.2009
- Creating, maintaining, and adjusting schedules based on project requirements
- Coordinating with different departments to gather information necessary for scheduling
- Identifying and resolving scheduling conflicts and issues
- Tracking project progress and adjusting the schedule as needed
- Communicating schedule changes to all relevant parties
- Using scheduling software to accurately plan timelines and allocate resources
- Providing regular status reports and updates to management
- Assessing risks that may impact schedules and implementing mitigating actions
- Collaborating with project teams to understand work processes and lead times
- Ensuring compliance with company policies and regulations in creating schedules
Education
CDL Permit -
Toro School of Truck & Bus Driving
01.2024
Associate of Arts - Administrative Assistance
Cerritos Community College
01.2014
High School Diploma -
01.1988
Skills
- Bi-Lingual
- Prioritization and Problem Solving
- Organization and Planning
- Attention to Detail
- Customer Service
- Phone Etiquette
- Digital Literacy
- Adaptability
- Time Management
- Team Work
References
Provide Upon Request
Timeline
COMMERCIAL TRUCK DRIVER
Western Regional Delivery Service
09.2023 - Current
Administrative Assistant
Ducommun
01.2013 - 01.2022
Receptionist/File Clerk
Kimco Staffing
05.2012 - 02.2013
Customer Service
Action Services
11.2009 - 11.2010
Customer Service/Scheduler
Fidelitone Delivery Service
10.2003 - 05.2009
CDL Permit -
Toro School of Truck & Bus Driving
Associate of Arts - Administrative Assistance
Cerritos Community College
High School Diploma -
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