Dalia Begin
Colleyville,TX
Summary
Performance-driven Vice President with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
18
18
years of professional experience
Work History
Vice President
Cartus Corporation
01.2017 - Current
- Orchestrated and motivated global team of over 120 employees spanning 5 countries in account management and operations, showcasing adept leadership skills to inspire productivity and cohesion within matrix environment.
- Reorganized global teams to focus on customer experience, resulting in 100% client retention.
- Successfully led development of enterprise-wide technology solution, contributing to year-over-year profitability increase of $4 million, demonstrating strategic vision and innovation.
- Exceeded company sales goals through attention to customer priorities and strategically identifying opportunities, producing 30% of all company new sales in 2021 and 2022.
- Utilized analytical skills to identify issues, troubleshoot, improve, and streamline complex programs, resulting in $12 million in cost savings opportunities in 2023.
- Improved overall productivity while simultaneously reducing staff and operational costs by 25% to develop 100% remote workforce.
- Increased employee engagement scores YOY by 6%; defined clear goals and linked to organizational priorities; provided performance feedback and coaching; recognized and rewarded fairly; and committed to professional/career development opportunities.
- Ensured clear communication of all business objectives, scope, and metrics to Cartus teams worldwide; guide and lead team to ensure delivery of services that exceed customer requirements and result in 100% retention.
- Led Product Team to develop proprietary platform to take to market for new service offerings.
- Spearheaded profitability improvement task force, resulting in $4M YOY margin improvement.
- Demonstrated proficient leadership skills to motivate employees and build competent teams, resulting in 93% employee engagement in 2022.
Director
Cartus Corporation
04.2007 - 01.2017
- Led large, international team overseeing Service Delivery, Implementation, and Client Retention for high-profile engagements, demonstrating effective leadership and management skills in global context.
- Founded and directed Cartus Corporate Connection networking group, orchestrating events, workshops, and forums to foster connections among professionals from diverse industries, resulting in vibrant community dedicated to mutual growth and success.
- Strategic resource and advocate for clients across operations, policy, process, cost containment, and compliance.
- Executed Requests for Proposals (RFP), including pricing, proposal responses, presentations, and contract negotiations.
- Established and implemented ongoing client communication strategies and procedures to ensure long-term,mutually beneficial relationships.
- Managed contract requirements and achieved 98% service-level agreement compliance.
- Championed implementations of new engagements and developed client-specific materials, including process documents and policies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Retained 100% of accounts through developing solid relationships with key decision-makers within client organizations.
International Compensation Analyst
Cendant Mobility
01.2005 - 04.2007
- Successfully established new department focused on delivering international compensation services, implementing strategic processes, and assembling high-performing teams to drive operational excellence and achieve business objectives.
- Engineered process tools and workstream documents to maximize productivity and consistent service delivery.
- Launched twenty-five new client engagements, including payroll services, global compensation accumulation, and year-end tax reporting.
- Demonstrated expertise in assignment benefit review/balance sheets, international payroll, year-end reporting,cost projections, and letters of assignment.
Finance Specialist
Citigroup Inc
01.2004 - 01.2005
- Managed responses to routine inquiries from customers regarding financial products and services; demonstrated 100% follow through in every commitment to ensure one-call problem/issue resolution.
- Processed customer orders in a courteous, efficient, and timely manner, resulting in 99% satisfaction.
- Documented 100% of customer complaints and concerns and facilitated satisfactory resolution within 24 hours.
Education
Bachelor of Business Administration - International Business/Modern Language
The University of Texas At Arlington
Arlington, TXSkills
- Strategic Planning and Execution
- P&L Management and Financial Acumen
- Operational Excellence
- Innovation and Problem Solving
- Talent Development and Pipeline Building
- Cross-Functional Collaboration
- Organizational Leadership in Matrix Environment
- Stakeholder Relationship Building
- Critical Thinking
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Vice President
Cartus Corporation
01.2017 - Current
Director
Cartus Corporation
04.2007 - 01.2017
International Compensation Analyst
Cendant Mobility
01.2005 - 04.2007
Finance Specialist
Citigroup Inc
01.2004 - 01.2005
Bachelor of Business Administration - International Business/Modern Language
The University of Texas At Arlington