Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalia Carlos

Monahans,TX

Summary

Dynamic Branch Manager with a proven track record at Toledo Finance, excelling in customer service and relationship management. Enhanced customer satisfaction through effective issue resolution and implemented sales strategies that consistently exceeded targets. Skilled in cash handling and coaching, fostering a high-performing team dedicated to operational excellence. Multilingual in Spanish and English.

Overview

4
4
years of professional experience

Work History

Branch Manager

Toledo Finance
11.2022 - 09.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Examined customer loan applications for loan approvals and denials.
  • Managed approximately 200 phone calls and emails per day from customers.

Shift Lead

The Texan
08.2020 - 11.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Monahans High School
Monahans
06.2012

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Relationship building and management
  • Cash handling
  • Interviewing and hiring
  • Goals and performance
  • Loan documentation
  • Risk analysis
  • Basic mathematical aptitude
  • Multilingual in Spanish and English

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Branch Manager

Toledo Finance
11.2022 - 09.2024

Shift Lead

The Texan
08.2020 - 11.2022

High School Diploma -

Monahans High School

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