Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Additionalinformation - Description
languages
Timeline
Generic

Dalia Contreras

El Cajon,CA

Summary

Administrative assistant for 4 years, this August. Hired in the middle of a global pandemic, I have been able to expand my knowledge in an office environment. Adding to my skills and expertise in the working field of customer service with 10 years of dedication. Top achievement of being able to receive employee of the month 2019 with less than a year of working in a particular location. Organized Administrative Office Assistant with background in coordinating office operations, managing daily administrative tasks, and supporting executive team members. Strengths include robust problem-solving skills, effective communication, and ability to multitask in fast-paced environments. Demonstrated impact on previous work by streamlining procedures for improved efficiency and productivity. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Office Assistant

Baby's First Ultrasound
Mira Mesa, CA
08.2020 - 08.2024
  • Answering incoming calls and book appointments within same day to next day or within a week of availability for pregnant mothers looking to get an ultrasound in our four locations in CA and one in phoenix , Arizona
  • Answer questions , describe our services we offer all while being fast paced to book appointments and resolve confusion for expecting mothers
  • Plan and make sure staff has correct start times for same day and next day schedule of appointments
  • Double checking staff has correct schedule and patients match the correct timing
  • Make sure all staff is clocked in and out
  • Help staff call or double check on cancelations and or late patients
  • Check all incoming emails and respond back as soon as possible

Deli Clerk

Sprouts Farmers Markets
El Cajon, CA
03.2019 - 11.2019
  • Customer service, receive customer orders in pounds, ounces, grams and give the correct weight per order and correctly pack and label each per customer for their meats
  • Meet the customer expectation by making their sandwich correctly and in proper waiting time
  • Meet and greet, help people with questions and always advise best and better products
  • NAMED EMPLOYEE OF THE MONTH.OCT.2019

Supervisor, Customer Service

jack in the box
El Cajon, CA
02.2017 - 08.2017
  • Main priority is to Deliver Precise customer service
  • Second most importantly is Cash Handling, work on guiding and motivate team members to follow (P.O.S System)
  • Must follow workplace regulations at all times.
  • Focus on customer's needs and always look to exceed their expectations in any way applicable
  • In charge of store and employees, must ensure all stations are cleaned and properly stocked
  • All cash registers must be finalized and cash dropped in the safe
  • The safe must be counted and maintain correct amount of dollar bills and coins
  • Sales and customer service are most important

Cashier/Customer Service

jack in the box
El Cajon, CA
03.2016 - 11.2016
  • Customer service and cash handling
  • Order must be precise and handled with care

Cashier/Customer Service

jack in the box
El Cajon, CA
08.2011 - 09.2014
  • Must ensure my station is clean and properly stocked
  • My cash register must be finalized and cash dropped in the safe
  • Sales and customer service are most important

Education

Highschool diploma -

Diego Valley Charter School
El Cajon, CA
07.2014

Skills

  • Cash Handling/Management
  • Customer Service
  • Bilingual
  • Food Service
  • Cooking
  • Food Preparation
  • Meat Cutting
  • Cleaning Experience
  • Packaging
  • Kitchen Experience
  • Food Handling
  • Food Safety
  • Office experience
  • Office management
  • Multi-line phone systems
  • Front desk
  • Calendar management
  • Typing
  • Phone etiquette
  • Administrative Experience
  • Document management
  • Scheduling appointments
  • Verbal communication
  • Reception oversight
  • Scheduling
  • Clerical support
  • Multi-task management
  • Workflow optimization

Certification

Customer Service Certificate, Present, Attended meetings and training courses required for certification in customer service and management.

Languages

Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the US for any employer

Additionalinformation - Description

Enjoy a good challenge, customer service and cash management are NOT intimidating in any aspect, extremely outgoing but professional and aware of protocol and regulations of workplace. I look forward to advancing my knowledge and skills, used to working under pressure. Always declaring being prosperous, successful, strong, talented, creative, confident, secure, disciplined, and focused for the future.

languages

Spanish
Professional

Timeline

Administrative Office Assistant

Baby's First Ultrasound
08.2020 - 08.2024

Deli Clerk

Sprouts Farmers Markets
03.2019 - 11.2019

Supervisor, Customer Service

jack in the box
02.2017 - 08.2017

Cashier/Customer Service

jack in the box
03.2016 - 11.2016

Cashier/Customer Service

jack in the box
08.2011 - 09.2014

Highschool diploma -

Diego Valley Charter School
Dalia Contreras