Dalia Cruz
Summary
Hardworking Grocery Sales Associate with customer service background and strong work ethic. Improved department organization and appearance and earned recognition for achievements. Impressive communications skills and customer focus leading to positive results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Market Team Member
Target
08.2023 - 06.2024
- Supported store operations by assisting with opening, closing, and daily maintenance tasks as needed.
- Assisted in monitoring competitor activities and adjusting strategies accordingly to maintain a competitive edge in the market.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Participated in regular training sessions to stay updated on industry trends, product offerings, and sales strategies.
- Promoted special offers and events to drive traffic into the store, boosting overall sales figures.
- Enhanced store appearance by maintaining clean and well-organized displays for optimal customer experience.
Starbucks Barista
Target
08.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Seasonal Cashier
Kohl's
09.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Front of House Team Member
Nonna's Goodlife Pizza For All
06.2022 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
Education
No Degree - Biology And Pre-Medicine
Loyola University of Chicago
05.2024
No Degree - Biology And Pre-Medicine
Loyola University of Chicago
Chicago, IL05.2028
Skills
- Spanish
- Saxophone (10 years)
- Food Safety
- Customer service
- Cash register
- Retail sales
- Barista experience
- Hospitality
- Sales
- Cash handling
- Analysis skills
- Communication skills
- Medical terminology
- Leadership
- Competitor Analysis
- Stocking and Replenishing
- Merchandising Strategies
- Friendly and Helpful
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Certification
- ServSafe Food Handler
- CPR Certification
- Driver's License
Affiliations
- St. Francis Wildcats
Languages
English
Native or Bilingual
Spanish
Professional Working
German
Professional Working
Timeline
Market Team Member
Target
08.2023 - 06.2024
Starbucks Barista
Target
08.2023 - 06.2024
Seasonal Cashier
Kohl's
09.2022 - 12.2022
Front of House Team Member
Nonna's Goodlife Pizza For All
06.2022 - 08.2022
No Degree - Biology And Pre-Medicine
Loyola University of Chicago
No Degree - Biology And Pre-Medicine
Loyola University of Chicago