Dalia De Leon
Mercedes,TX
Summary
Hard-working professional with 14 years of experience and a proven knowledge of customer communications and clinical services. Aiming to leverage my skills to successfully fill the clerical role at your company.
Overview
19
19
years of professional experience
Work History
Front Office Clerk
Thurmond Eye Associates
09.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Completed patient check-in processes by verifying patient information and insurances.
- Directed phone inquiries, answered patient questions, and scheduled/rescheduled appointments.
- Help office manager with any duties
- Perform visual field test on patients when needed.
- Assigned to person in charge when management is not in office.
Secretary/Audio Technician
Knapp Medical Center
06.2018 - 09.2021
- Answer telephones and direct calls to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports and medical records
- Admitting patients into rooms, filing paperwork, getting paperwork ready for nurses and doctors
- Performing hearing tests on newborns and working with state to make sure all information on newborns is correct
- Assisting director and supervisor with paperwork
- Help with birth certificates.
PBX Operator
Knapp Medical Center
05.2010 - 10.2017
- Answered telephone with a friendly and polite approach to engage callers and deliver exceptional customer service
- Answer incoming calls per day in fast-paced environment, transferring callers to appropriate personnel
- Provided training and coaching to new PBX operators
- Updated business phone directory to reflect current employees and other changes
- Completed connections between callers, departments and professionals
- Participated in emergency preparation meetings to understand crisis management procedures
- Manage schedule for employees.
Receptionist
Dr. Juan Gonzalez Dickson
02.2006 - 08.2007
- Answering phones, filing, scheduling, organizing office, billing
- Scheduled and confirmed appointments
- Processed payments and updated accounts to reflect balance changes
- File patients charts
- Helping office manager with billing.
Education
High School Diploma -
Mercedes High School
Some College (No Degree): Medical Office Specialists -
San Antonio College of Medical And Dental Assist
McAllen, TXSkills
- Customer Service
- Filing experience
- Medical Terminology
- Critical thinking
- Policy and procedures
- Computer skills
- First Aid/CPR
- Scheduling
- Data and Reports
- Meeting deadlines
City
Weslaco
State
Texas
References
- Marcos Noriega, Sales Representative, 956-373-6700
- Cristalina Garcia, Receptionist, 956-463-8075
- Melissa Salas, Educator, 956-793-9101
Timeline
Front Office Clerk
Thurmond Eye Associates
09.2021 - Current
Secretary/Audio Technician
Knapp Medical Center
06.2018 - 09.2021
PBX Operator
Knapp Medical Center
05.2010 - 10.2017
Receptionist
Dr. Juan Gonzalez Dickson
02.2006 - 08.2007
High School Diploma -
Mercedes High School
Some College (No Degree): Medical Office Specialists -
San Antonio College of Medical And Dental Assist
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