Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalia Delgado

Tampa,Florida

Summary

Professional retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.


Experienced with processing invoices and managing payment cycles with precision. Utilizes accounting software to maintain accurate financial records and streamline workflows. Strong understanding of vendor relations and compliance with financial regulations.


Overview

31
31
years of professional experience

Work History

Property Manager

P & D Properties
01.2008 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Office Manager

Petes Auto Sales
01.2015 - 09.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Added and maintained key tags, inspection decals and window stickers for 20-30 vehicles on sales lot.
  • Prepared tax and title documents to submit legal transfer work to DMV.

Accounts Payable Clerk

QVI Technology
03.2005 - 09.2006
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.

Bank Teller

Citizens Bank
01.2004 - 02.2005
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Retail Store Manager

Mr. Rags
06.1999 - 07.2001
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Retail Store Manager

Edison Brothers
03.1995 - 05.1999
  • Optimized store displays and appearance via strategic merchandising.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.

Retail Store Manager

Merry Go Round
11.1993 - 03.1995
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Accounting

Rochester Business Institute
Rochester, NY

Skills

  • Customer service-focused
  • Rent collection
  • Exceptional oral and written communication skills
  • Tenant relations
  • Bilingual
  • Skilled multi-tasker
  • Lease administration
  • Eviction notices
  • Decision-making skill
  • Merchandise planning
  • Recruitment and hiring
  • Advertising and marketing

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Petes Auto Sales
01.2015 - 09.2019

Property Manager

P & D Properties
01.2008 - Current

Accounts Payable Clerk

QVI Technology
03.2005 - 09.2006

Bank Teller

Citizens Bank
01.2004 - 02.2005

Retail Store Manager

Mr. Rags
06.1999 - 07.2001

Retail Store Manager

Edison Brothers
03.1995 - 05.1999

Retail Store Manager

Merry Go Round
11.1993 - 03.1995

Accounting

Rochester Business Institute

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Dalia Delgado