Dalia Dell-Hak

My role as a manager at Anthony's is to provide strong team leadership and ensure great customer service, while overseeing overall operations.

This includes, but is not limited to:

• Create and maintain employee schedules.
• Manage inventory and reduce costs.
• Coordinate food and beverage orders.
• Track sales data to optimize workflow.
• Resolve customer and staff issues effectively.
• Develop and maintain relationships with customers and suppliers.

I am highly organized, proactive, and focused on motivating my team to ensure smooth, efficient operations.

Dining Room Supervisor responsibilities included:

• Front and back of house supervising.
• Monitoring cleanliness and organization.
• Training new employees.
• Assisting in resolving customer complaints.
• Intrusted with money handling and closing operations.

Short-term, self-employed esthetician, focusing on eyelash extensions and manicures.

• Cultivated a relaxing, comfortable environment for salon services.
• Consulted with clients to understand the desired look, and discuss available lash and manicure options.
• Worked with high attention to detail to complete precise, long-lasting services.
• Scheduled appointments efficiently.

As a server at Anthony's, my job duties included:

• Delivered exceptional customer service by accurately taking orders and addressing inquiries.
• Trained new servers on menu items, service protocols, and operational procedures.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Developed a strong rapport with regular customers.
• Increased sales with upselling techniques.