Dalia Diaz
Jefferson City,USA
Summary
Organized professional promotes demonstrated ability to manage medical office operations, coordinate front desk activities, and maintain patient records. Skilled in using medical software and practice management systems to support accuracy and efficiency in healthcare operations. Committed to providing excellent patient care and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
08.2025 - Current
- Crossroads to Hope Through Recovery Support Coordinator
- Coordinate patient care for an opioid-impact recovery program, including scheduling appointments, maintaining records, and ensuring continuity of services.
- Conduct and track standardized screenings (PHQ-9, GAD-7, DAST-10) to determine eligibility, enroll patients, and measure therapeutic outcomes.
- Manage program spreadsheets in Excel and submit outcome reports to supervisor in alignment with grant requirements.
- Facilitate community engagement by connecting patients with local resources such as primary care, dental care, aid programs, and other supportive services.
- Oversee administrative processes including billing management, documentation, and compliance with medical regulations and grant expectations.
BSW Intern
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
08.2025 - Current
- Applied ethical principles when making decisions about client care in accordance with the clinic's standards.
- Educated clients on available resources within the community that could assist them with basic needs.
- Utilized evidence-based practices to assess client needs and create individualized plans.
- Provided crisis intervention services to individuals in distress, offering emotional support and referrals as needed.
Intake Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
07.2025 - Current
- Scheduled and coordinated patient intake appointments
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
- Built trust with clients through active listening and empathy while maintaining professional boundaries.
- Conducted initial assessments of clients' needs by interviewing them
- Determined eligibility for services offered.
Medical Receptionist
MOUNTAIN HOPE GOOD SHEPARD CLINIC
07.2024 - 07.2025
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Front desk operations
- Appointment scheduling
- Office administration
- Phone etiquette
- Interpersonal skills
TAP Supervisor
VICTORIA SECRET
02.2023 - 06.2024
- Provided leadership through effective communication, problem solving, decision making, and delegation of tasks.
- Supervised daily activities of team members, providing guidance and support as needed.
- Performed various administrative tasks such as preparing reports or updating databases as required.
Sales Associate
Walmart
11.2021 - 02.2023
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
Education
Bachelor - Social Work
East Tennessee State University
05.2026
Skills
- Interpersonal skills
- Front desk operations
- Office administration
- Bilingual
- Appointment scheduling
- Phone etiquette
- Program management
Certification
CPR and AED
Languages
Spanish
Native or Bilingual
Timeline
Program Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
08.2025 - Current
BSW Intern
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
08.2025 - Current
Intake Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
07.2025 - Current
Medical Receptionist
MOUNTAIN HOPE GOOD SHEPARD CLINIC
07.2024 - 07.2025
TAP Supervisor
VICTORIA SECRET
02.2023 - 06.2024
Sales Associate
Walmart
11.2021 - 02.2023
Bachelor - Social Work
East Tennessee State University