Dalia Eldalai
Spring City,PA
Summary
Results-driven CRM professional prepared for this role. Extensive experience in developing and implementing CRM strategies that improve customer satisfaction and loyalty. Highly collaborative with strong focus on achieving results and adapting to changing needs. Proficient in data analysis and team leadership, with reputation for reliability and flexibility.
Overview
17
17
years of professional experience
Work History
Administration and CRM Manager
KDS Automotive Center
Valley Forge , PA
07.2016 - 05.2025
- Managed comprehensive financial operations, including bookkeeping, Payroll processing and invoices management.
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Balance cash drawer at the beginning and end of each shift.
- Maintain accurate transaction records and prepare daily reports.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained financial control, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented a CRM system, increasing client base by 25% and retention by 30%
- Compiled and analyzed data to determine approaches to improve sales and performance.
Business Operations and Office Manager
NTM Global Services
King of Pressuia , PA
09.2014 - 05.2015
- Expanded client portfolio by onboarding new customers, contributing to 15% growth in sales.
- Coordinated shipments documentation (air,sea and land) from origin to destination, ensuring compliance with customs regulations and international trade laws.
- Oversaw administrative functions of the logistics office, including scheduling, expense tracking, and vendor contract management.
- Streamlined office workflows by improving filing systems, reducing document retrieval time by 20%.
- Supported finance team with billing, freight cost analysis, and vendor invoice reconciliation.
- Learned and adapted quickly to new technology and software applications.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Ocean/Air Freight Manager, Import and Export
Expeditors International
Cork, Ireland
03.2008 - 02.2010
- Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
- Led a team of 7 and managed to secure partnerships with major pharmaceutical accounts in Cork/Shannon area, driving 15% increase in sales revenue.
- Collaborated with cross-functional teams to improve workflow and keep up to date with all new tarrifs and customs regulations.
- Coordinated supply chain activities between sales, warehouse, and customers to ensure timely deliveries.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
Education
Bachelor of Arts - English Literature And Translation
University of Alexandria
Egypt 06-1997
Skills
- Salesforce proficiency
- Customer relationship management integration
- Campaign management
- Data-driven decision making
- Customer service
- Effective multitasking
- Excellent communication
Languages
Arabic
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions-Handeled cash, check, credit and automated debt card transactions with 100% accurance.
- Collaborated with team of 5 in the development of Customer service satisfaction. .
- Achieved 20% more sales through CRM.
Certification
- Customer Relation Management certificate , CIT - Cork-Ireland 2009
- Business development certificate, college of commerce. Cairo-Egypt
- BIMCO - Liner Agency, Cairo-Egypt
Timeline
Administration and CRM Manager
KDS Automotive Center
07.2016 - 05.2025
Business Operations and Office Manager
NTM Global Services
09.2014 - 05.2015
Ocean/Air Freight Manager, Import and Export
Expeditors International
03.2008 - 02.2010
Bachelor of Arts - English Literature And Translation
University of Alexandria