Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Certification
Timeline
Generic

Dalia Eldalai

Spring City,PA

Summary

Dynamic Administration and CRM Manager at KDS Automotive Center with proven expertise in customer relationship management and campaign management. Achieved a 25% increase in client base through strategic CRM implementation while enhancing customer satisfaction. Skilled in data-driven decision making and effective communication, fostering long-term business growth and operational efficiency.

Overview

17
17
years of professional experience

Work History

Administration and CRM Manager

KDS Automotive Center
Valley Forge , PA
07.2016 - 05.2025
  • Managed comprehensive financial operations, including bookkeeping, Payroll processing and invoices management
  • Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Balance cash drawer at the beginning and end of each shift.
  • Maintain accurate transaction records and prepare daily reports.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Organized promotional events and interacted with community to increase sales volume.
  • Implemented a CRM system, increasing client base by 25% and retention by 30%
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Freight Forwarding Manager

NTM Global Services
09.2014 - 05.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Collaborated with carriers and suppliers to streamline shipping schedules
  • Coordinated international shipments (air,sea and land) from origin to destination, ensuring compliance with customs regulations and international trade laws
  • Assisted with inventory management and scheduling, ensuring accurate reporting and minimizing delays.
  • Supported finance team with billing, freight cost analysis, and vendor invoice reconciliation

Ocean/Air Freight Manager, Import and Export

Expeditors International
03.2008 - 02.2010
  • Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
  • Led a team of 7 and managed to secure major pharmaceutical accounts in Cork/Shannon area.
  • Collaborated with cross-functional teams to improve workflow and strengthen client relationship.
  • Coordinated supply chain activities between sales, warehouse, and customers to ensure timely deliverries.

Education

Bachelor of Arts - English Literature And Translation

University of Alexandria
Egypt
06-1997

Skills

  • Salesforce proficiency
  • Customer relationship management integration
  • Campaign management
  • Data-driven decision making
  • Customer service
  • Effective multitasking
  • Excellent communication

Languages

Arabic
Full Professional
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions-Handeled cash, check, credit and automated debt card transactions with 100% accurance.
  • Collaborated with team of 5 in the development of Customer service satisfaction. .

Certification

  • Customer Relation Managment certificate , CIT - Cork-Ireland 2009

Timeline

Administration and CRM Manager

KDS Automotive Center
07.2016 - 05.2025

Freight Forwarding Manager

NTM Global Services
09.2014 - 05.2015

Ocean/Air Freight Manager, Import and Export

Expeditors International
03.2008 - 02.2010

Bachelor of Arts - English Literature And Translation

University of Alexandria

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