Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalia Estrada

Mount Pleasant,WI

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

10
10
years of professional experience

Work History

Quality Inspector

BRP
05.2022 - 03.2024
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
  • Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.

Line Leader

Arvato Bertlesman
07.2018 - 05.2022
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Spearhead transformation of work area, increasing production, eliminating waste and enhancing quality within jobs of the clients
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with work guidelines to keep products within tight tolerances
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
  • Managed and led a production team of 7.

Administrative Assistant

Catholic Charities
11.2017 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Customer Service Manager/LSP

Allstate Insurance
06.2017 - 11.2017
  • Call customers, make sales, assist customers with limited English
  • Manage all incoming calls, scheduling customers, meeting up with clients, Work with different companies such as bankers, brokers, and lenders.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Dispatcher Clerk

XPO Logistics
11.2016 - 03.2017
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Addressed customer service inquiries in a timely and accurate fashion
  • Maintained up-to-date records at all times
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Improved customer satisfaction with timely and accurate information updates during service outages or delays.

Branch Manager /Sales Representative/Personal Financial Consultant

Wisconsin Auto Title Loans
09.2014 - 11.2016
  • Developed, produced and enhanced risk reports for all business units
  • Prepared internal quarterly and annual portfolio monitoring reports
  • Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements
  • Communicated regularly with management regarding portfolio performance and new loan transaction quality.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.

Education

Associate's degree in Criminal Justice -

Gateway Technical College
Kenosha, WI
04.2023

Skills

  • Time management
  • Customer service
  • Receptionist
  • Credit
  • Bilingual
  • Production Management
  • Team Management
  • Financial Planning
  • Conflict Management
  • Financial Report Writing
  • Warehouse management
  • Organizational skills
  • Communication skills
  • Phone etiquette
  • Data entry
  • Cash (3 years)
  • Credit (3 years)
  • Customer Service (4 years)
  • Receptionist (2 years)
  • Customer Care
  • Call Center
  • Financial

    • Data Entry

    Computer Skills

    Office Administration

Languages

Spanish
Full Professional

Timeline

Quality Inspector

BRP
05.2022 - 03.2024

Line Leader

Arvato Bertlesman
07.2018 - 05.2022

Administrative Assistant

Catholic Charities
11.2017 - 05.2018

Customer Service Manager/LSP

Allstate Insurance
06.2017 - 11.2017

Dispatcher Clerk

XPO Logistics
11.2016 - 03.2017

Branch Manager /Sales Representative/Personal Financial Consultant

Wisconsin Auto Title Loans
09.2014 - 11.2016

Associate's degree in Criminal Justice -

Gateway Technical College

Similar Profiles

CREATE PROFILE
Dalia Estrada