Dalia Flores
San Antonio,TX
Summary
Personable and organized with excellent communication skills and positive, cheerful attitude. Possesses strong knowledge of scheduling software and customer service principles, combined with proficiency in handling high-volume calls and database management. Committed to enhancing customer satisfaction and streamlining appointment processes.
Overview
8
8
years of professional experience
Work History
Service Appointment Coordinator
Sewell Family of Companies
04.2023 - Current
- Booking and confirming appointments, managing cancellations and rescheduling.
- Providing assistance to customers in person and over the phone and ensuring exceptional customer service.
- Answering and transferring calls to the right department.
- Handling cash and credit card transactions.
- Scanning car deals and parts tickets, emailing repair orders to warranty departments.
Shipping and Receiving
Deployed Services
06.2022 - 02.2023
- Unloading trucks and organizing in the correct area.
- Keeping the warehouse clean and organized.
Overnight Stocker
HEB
11.2021 - 04.2022
- Receiving and unloading delivery trucks.
- Setting up product displays.
- Removing expired items from shelves.
- Placing new merchandise on shelves, ensure proper rotation and facing of products.
Cashier
Lucky Kickapoo Eagle Casino
03.2020 - 10.2021
- Take orders and process payments.
- Greet customers.
- Maintain a clean and organized work area.
- Make sure fountain drinks were filled up.
- Help in the kitchen when needed.
Beverage Server
Kickapoo Lucky Eagle Casino
05.2019 - 09.2019
- Delivering drinks professionally to customers
- Engaging with customers, addressing concerns and providing a positive gambling experience.
- Processing payments for drinks.
- Keeping the area clean and organized.
- Go to gambling machines and take guests orders.
Cashier/Waitress
Luby's Fuddruckers Restaurant
06.2017 - 11.2019
- Restock supplies every night.
- Address customer concerns in a professional manner and resolve issues promptly.
- Greet customers warmly, answer questions about menu, and provide recommendations when asked.
- Keep the checkout area clean and organized.
- Answering the phone.
- Process payments.
- Helping in the kitchen.
- Bringing orders to the customers from the kitchen.
Education
High school diploma or GED -
Skills
- Customer service
- Computer skills
- Telephone etiquette
- Multitasking
- Scheduling
- Data entry
- Team work
- Cash handling
- Bilingual
- Communication skills
Additionalinformation - Languages
Spanish, Fluent
Personal Information
- Authorized To Work: US for any company
Timeline
Service Appointment Coordinator
Sewell Family of Companies
04.2023 - Current
Shipping and Receiving
Deployed Services
06.2022 - 02.2023
Overnight Stocker
HEB
11.2021 - 04.2022
Cashier
Lucky Kickapoo Eagle Casino
03.2020 - 10.2021
Beverage Server
Kickapoo Lucky Eagle Casino
05.2019 - 09.2019
Cashier/Waitress
Luby's Fuddruckers Restaurant
06.2017 - 11.2019
High school diploma or GED -
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