Dalia Franke Osuna

Served as an Associate Customs Analyst (2019–2021)

• Oversee and maintain customs compliance procedures, ensuring global adherence to customs regulations.
• Conduct due diligence on products for accurate classification under HTSUS, GRIs, Binding Rulings, and Explanatory Notes.
• Apply extensive knowledge of import trade regulations, including classification, valuation, country of origin, trade preference programs, supply chain security, and Partner Government Agencies (PGAs).
• Provide subject matter expertise for contracts and project managers, advising on landing costs and appropriate Incoterms.
• Prepare import instructions and liaise with third-party providers, including customs brokers and forwarders.
• Manage compliance matters and respond to U.S. Customs requests such as CF28 and resolution inquiries.
• Serve as Customs-Trade Partnership Against Terrorism (CTPAT) Officer, managing the CTPAT program.

• Supervised the operations of both import and export departments (air and ocean), optimizing employee productivity and procedures.
• Handled daily operations including bookings, ISF processing, arrival notices, payments, and billing.
• Provided backup support to the Brokerage Department, assisting with client needs, classification, and U.S. Customs inquiries.
• Served as TSA Coordinator and managed STA files.
• Assisted management with budget forecasting and gross profit reporting for the branch.
• Conducted customer setup and POA auditing.

• Led the import department, ensuring productivity and auditing entry processes.
• Managed client setup, FDA registrations, bond processing, and permits for new customers.
• Maintained U.S. Customs archives and responded to CF28 requests and compliance matters.
• Conducted HTSUS analysis for customers.

• Coordinated documentation, bookings, and contracts with - Coordinated documentation, bookings, and contracts with international steamship lines for deliveries in the U.S. and Mexico.
• Managed transactions including arrival notices, In-Bond (7512), Customs Entry (3461), billing, and deliveries.
• Audited import files for compliance and ensured Key Performance Indicators (KPIs) were met.
• Negotiated cost-saving opportunities with local vendors and mitigated unnecessary charges.

**Ocean Import/Export Coordinator**

*Sep 2014 – July 2015*

• Processed documentation for bonded shipments accurately and in a timely manner.
• Managed customs processing and actively participated in the shipment process from origin to final destination, including quoting.
• Liaised with government agencies, airlines, steamship lines, trucking companies, and other freight forwarders.
• Followed up on shipments from U.S. entry to final destination, ensuring deadlines were met.
• Coordinated pickups and deliveries for various destinations, including multi-stop shipments.
• Verified export documents for compliance with U.S. Customs and Border Protection (CBP) regulations.
• Dispatched shipments to drivers for delivery to rail ramps.
• Assigned equipment (containers) to shipments based on production needs and maintained inventory of available equipment.

**Import Specialist II**

Oct 2010 – Aug 2014*

• Prepared border crossing documentation for imports and exports at the Otay Mesa Ports of Entry.
• Processed documents for bonded shipments, Foreign Trade Zone (FTZ) admittance, withdrawals, and manipulation requests accurately and promptly.
• Maintained customs archives, ensuring they were up to date and organized for audit purposes.
• Responded to U.S. Customs inquiries, including CF28 requests, compliance matters, and resolution requests.
• Conducted HTSUS analysis for customers to ensure proper classification.
• Handled customer setup and POA (Power of Attorney) auditing.
• Conducted regular audits on imported goods to maintain accurate records and uphold regulatory compliance.

• Prepared border crossing documentation for imports, with 80% of shipments consisting of perishables, at the Otay Mesa Ports of Entry.
• Managed AES Direct processing and responded to U.S. Customs inquiries.
• Conducted HTSUS analysis for customers to ensure accurate product classification and compliance with regulations.
• Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
• Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.