Dalia Gamal El Sebaay
Houston
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Representative - Cabin Crew
Qatar Airways
10.2014 - 08.2019
- Understands the duties of my assigned position during flight and acts at my best
- Ensures the satisfaction of passengers by answering questions and offering them assistance
- Check cabin before take-off to ensure compliance to safety regulations
- Welcome travelers on board and help them to their seats when necessary
- Serve food and beverages and sell products
- Give the 'safety' presentation in a well-prepared manner
- Monitor the cabin frequently for the entire duration of the flight
- Adhere to established regulations and procedures
- Remaining calm and offering assistance to passengers in the event of an emergency
- Giving particular attention to passengers with special needs (children, disabled, elders)
- Prepare accurate reports concerning any significant issues or happenings.
Secretary
International British Institute
El Agoza
08.2014 - 05.2015
- Conducted conversation lectures on Italian grammar for Egyptian students.
- Developed an efficient document tracking system for quick access to paperwork.
- Provided administrative support to Office Manager and staff members.
- Organized and maintained filing systems for critical documents.
- Greeted visitors professionally, directing them to appropriate personnel.
- Assisted with special projects related to departmental functions as needed.
Assistant to the Co-Chairman of ENR
Egyptian National Railways Transport
Cairo
09.2013 - 09.2014
- Assistant to the technical Advisor in the Ministry of Transport as follows: Interfacing with the Italian team for the areas of responsibilities
- Activities of International Cooperation Unit of the Egyptian Government
- This unit follows the projects funded by international donors to develop the transport and infrastructure in Egypt
- The unit also follows the development of internal investment and the promotion of international trade in the region and the development of public-private partnerships
- Assistant to American Expert of capacity building as follows: Planning, implementation and reporting related to the projects
- Organize seminars, workshops and more to ensure maximum visibility through the media chosen
- Coordinator for Egyptian consultant of the Ministry of Transport in the Unit of Governmental Affairs
- Relations with the governments for the development of level crossings throughout the Arab Republic of Egypt
- Safety Unit
- Assistant to Advisor responsible for controlling the safety level of ENR
- Other professional activities in the same period: Interpreter for Egyptian and Italian companies in one of the conferences (organized by Associazione Amici Italia- Egitto)
- Article translated and published in the Journal of Rosal Yousef (2012)
- Translation of a Part of a TV documentary on the subject on the recent revolution in Libya (2013).
Italian - Arabic Interpreter and Assistant to Italian Expert in the Field of Human Resources
E.N.R. Egyptian National Railways
Cairo
09.2008 - 02.2010
- Language Translator, assistance for meetings, collaboration with the expert in the field of the Assessment in the assessment of managers through the use of a special form is divided into three parts, the first about technical skills, the second for the results achieved and the third for managerial skills in order to determine the potential and development in KPI (key performance indicators), in the formulation of training plans, succession plan: identification of professionalism to cover any managerial position in the framework HR recruitment methodology and selection criteria training plans and programs: driver training using simulation tools to ride the train
- MBO (Management by Objectives): identification and assignment of targets to managers and methodology for calculating the allowance based on the results
- Classification of methods of salary
- Standardization of compilation Curricula Vitae
- Job description for all the rules of the Egyptian Network of Railways.
Education
DEGREE IN LANGUAGES - ITALIAN - DEP
University of Ain Shams
07.2007
DIPLOMA IN TOURISM -
Skills
- Windows
- Microsoft Office
- Internet
- ICDL
- Writing skills
- Safety and security
- First aid
- Customer service
- Teamwork
- Fire safety
- Management skills
- Organizational skills
- Numerical competence
- Communication skills
Certification
- Airline Safety and security trainings
- First Aid
- CPR Training
- Dangerous goods trainings
- Customer service and experience
- Culture awareness
Timeline
Customer Experience Representative - Cabin Crew
Qatar Airways
10.2014 - 08.2019
Secretary
International British Institute
08.2014 - 05.2015
Assistant to the Co-Chairman of ENR
Egyptian National Railways Transport
09.2013 - 09.2014
Italian - Arabic Interpreter and Assistant to Italian Expert in the Field of Human Resources
E.N.R. Egyptian National Railways
09.2008 - 02.2010
DEGREE IN LANGUAGES - ITALIAN - DEP
University of Ain Shams
DIPLOMA IN TOURISM -
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