Dalia Hanna
Macomb,MI
Summary
Proven to enhance workflow efficiency by 30% at Corewell Health, I excel in calendar management and fostering client relationships. My adeptness in multitasking and critical thinking, coupled with a track record of boosting team collaboration, positions me as a dynamic asset to any team seeking continuous improvement and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Scheduling Agent
Corewell Health
01.2022 - Current
- Maintained comprehensive records of scheduled appointments, providing an easily accessible reference point for management review or future planning purposes.
- Resolved conflicts among team members concerning overlapping commitments or schedule constraints diplomatically.
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Collaborated with managers to optimize staff schedules, resulting in higher productivity levels and employee satisfaction.
- Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation.
- Developed training materials for new hires on the scheduling process, promoting efficiency and consistency across the department.
- Performed regular audits of the scheduling system to ensure accuracy and avoid potential issues down the line.
- Streamlined communication between departments for improved appointment coordination and customer satisfaction.
- Enhanced appointment scheduling efficiency by implementing an updated software system.
- Managed last-minute changes effectively, minimizing disruptions to daily operations while accommodating client needs.
- Improved interdepartmental coordination through regular meetings, fostering a more seamless scheduling process for all parties involved.
- Reduced scheduling conflicts by maintaining accurate and up-to-date calendars for multiple team members.
- Increased client retention with timely follow-ups and reminders about upcoming appointments.
- Generated custom reports on key performance indicators related to scheduling processes, helping inform management decisions about potential improvements.
- Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
- Organized special events such as workshops or conferences by coordinating schedules of attendees, presenters, and venues efficiently.
- Contributed meaningfully to cross-functional teams tasked with optimizing overall company workflow through strategic time management initiatives.
- Boosted team morale by creating a supportive work environment that fostered open communication about schedule preferences and availability.
- Leveraged data analysis skills to identify trends in scheduling patterns, enabling proactive adjustments for optimal results.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Created and implemented tracking systems to monitor progress and meet deadlines.
Radiology Technologist
Beaumont Hospital
05.2021 - 11.2021
- Streamlined workflow by efficiently managing patient schedules and accommodating urgent cases when needed.
- Assisted radiologists with various interventional procedures, ensuring smooth operations and optimal outcomes for patients.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds and skillsets.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Safeguarded patient privacy, consistently adhering to HIPAA regulations and maintaining strict confidentiality in all aspects of clinical practice.
- Improved patient experience by maintaining a compassionate and efficient approach during radiologic procedures.
- Increased diagnostic accuracy with thorough knowledge of imaging protocols and proper positioning techniques.
- Supported department goals by participating in quality improvement initiatives aimed at enhancing overall patient care standards.
- Collaborated with radiologists to ensure optimal image quality, leading to precise diagnoses and effective treatment plans.
- Demonstrated adaptability by quickly learning new protocols or procedures as required for specialized patient populations or unique case requirements.
- Provided comprehensive patient care, addressing concerns and explaining procedures to alleviate anxiety and ensure understanding.
- Produced high-quality images for accurate, reliable review and interpretation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Mentored new Radiology Technologists, sharing knowledge and expertise to enhance their professional development within the field.
- Enhanced department efficiency by performing routine equipment maintenance and troubleshooting issues promptly.
- Reduced radiation exposure by adhering to ALARA principles and utilizing appropriate shielding techniques.
- Operated radiologic equipment to produce diagnostic images and films.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Assisted radiologist in performing special imaging procedures.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Evaluated images for technical quality and accuracy.
- Performed radiographic imaging procedures according to established protocols.
- Prepared and positioned patients for imaging procedures.
- Administered various doses of radiation to obtain desired images.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Operated radiologic equipment to obtain images of body structures.
- Assisted in diagnosis of disease and injury through radiologic examinations.
- Instructed patients on proper positioning for imaging.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Participated in continuing education programs related to radiology.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Prepared and mixed contrast agents for enhanced imaging.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Communicated test results to physicians and other healthcare professionals.
Certified Pharmacy Technician
Walgreens Pharmacy
12.2008 - 05.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Associate of Radiology Technologist -
Baker College
Clinton Township, MI12.2020
Associate of General Studies -
Macomb Community Collage
Warren12.2014
Pharmacy Technician Diploma -
Dorsey School
Madison Heights, MI05.2008
Skills
- Client Relationship Building
- Workflow Optimization
- Remote Work Capabilities
- Calendar Management
- Deadline Adherence
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Safety regulations compliance
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Detail Oriented
- Relationship Building
- Documentation skills
- Team building
- Task Prioritization
- Research experience
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Deadline Management
- Conflict Resolution
- Computer Literacy
- Goal Setting
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Workflow Coordination
- Order Processing
- Manage schedules
- Update records
- Communication Skills
Languages
Arabic
Native or Bilingual
Timeline
Scheduling Agent
Corewell Health
01.2022 - Current
Radiology Technologist
Beaumont Hospital
05.2021 - 11.2021
Certified Pharmacy Technician
Walgreens Pharmacy
12.2008 - 05.2020
Associate of Radiology Technologist -
Baker College
Associate of General Studies -
Macomb Community Collage
Pharmacy Technician Diploma -
Dorsey School
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