Dalia Herrera
Las Vegas,NV
Overview
3
3
years of professional experience
Work History
Customer Service Representative
FedEx
Boise, ID
06.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Customer Service Representative/Team Leader
Fred Meyer
Boise, ID
06.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fulfillment Associate
Fed Ex Ground
Boise, ID
09.2021 - 04.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Education
Skills
- Utilized multiple systems in harmony to achieve the desired outcome
- Exceptional Customer Service
- Communication Skills
- Time Management
Languages
English
Full Professional
Spanish
Full Professional
References
Nichole (208)5149037
Amy (208)5703134
Timeline
Customer Service Representative
FedEx
06.2023 - Current
Customer Service Representative/Team Leader
Fred Meyer
06.2022 - 12.2022
Fulfillment Associate
Fed Ex Ground
09.2021 - 04.2022