Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Dalia Herrera

Las Vegas,NV

Overview

3
3
years of professional experience

Work History

Customer Service Representative

FedEx
06.2023 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Customer Service Representative/Team Leader

Fred Meyer
06.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Fulfillment Associate

Fed Ex Ground
09.2021 - 04.2022
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.

Education

Skills

  • Utilized multiple systems in harmony to achieve the desired outcome
  • Exceptional Customer Service
  • Communication Skills
  • Time Management

Languages

English
Full Professional
Spanish
Full Professional

References

Nichole (208)5149037

Amy (208)5703134

Timeline

Customer Service Representative

FedEx
06.2023 - Current

Customer Service Representative/Team Leader

Fred Meyer
06.2022 - 12.2022

Fulfillment Associate

Fed Ex Ground
09.2021 - 04.2022

Dalia Herrera