Dalia Hinojosa
Mission,TX
Summary
Proven leader with extensive experience in retail management. Excelled in inventory management and customer service, enhancing store efficiency and sales. Skilled in team leadership and problem-solving, consistently fostering environments for mutual success and maintaining positive client relations. Achieved significant improvements in employee retention and customer satisfaction. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Electrician
MMR Constructors
07.2024 - 10.2024
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
Assistant Store Manager
Crocs
07.2023 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Store Manager
Five Below
05.2016 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Family Christian Stores
06.2009 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Education
Safety Builders
McAllen, TX07.2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Electrician
MMR Constructors
07.2024 - 10.2024
Assistant Store Manager
Crocs
07.2023 - 07.2024
Store Manager
Five Below
05.2016 - 07.2023
Store Manager
Family Christian Stores
06.2009 - 05.2016
Safety Builders
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