Dalia Johnson
Surprise,United States
Summary
Veteran of the United States Marine Corps with six years of service, now specializing in childcare. Demonstrated proficiency in lesson planning and participant confidence development, contributing to successful program outcomes. Effective in interpersonal communication and conflict resolution, driving client engagement. Focused on exceptional service delivery and adherence to safety standards in educational settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Swim Instructor
Swimworks
Peoria, AZ
04.2025 - Current
- Conducted swimming and safety skills instruction, fostering participant confidence in water.
Designed interactive swim lessons that engaged both participants and parents.
Observed and enforced facility regulations to mitigate potential emergencies.
Guided participants on rules of the facility to promote a safe environment.
Prioritized exceptional customer service to elevate participant experiences.
Cultivated strong relationships through effective communication with students, parents, and staff.
Actively engaged in all training sessions and supplemental staff meetings.
Managed completion of all relevant lesson paperwork during shifts.
Registered Behavior Technician
Hopebridge Autism Therapy Center
Yuma, AZ
07.2024 - 10.2024
- Facilitated implementation of patient care plans from board-certified behavior analysts for clients with various disorders.
Executed ABA interventions to foster improvement in communication, social interaction, and problem-solving skills.
Conducted direct client care sessions in both one-on-one and group environments.
Gathered and documented data related to client behavior for analysis and reporting.
Engaged with clients, parents, and caregivers to discuss treatment progress effectively.
Supported behavior analysts in conducting assessments focused on behavior reduction and skill acquisition.
Collaborated on the preparation of necessary client materials with team members.
Exercised sound judgment and sought guidance to ensure uninterrupted treatment delivery.
Child and Youth (CY) Program Assistant
US Military
, Japan
08.2022 - 04.2024
- Maintained oversight of children and youth aged six weeks to 18 years for safety and accountability.
Assisted in planning and leading structured activities for program participants.
Executed routine childcare tasks by adhering to detailed instructions.
Fostered a positive environment promoting interactions among children, youth, and adults.
Prepared and maintained indoor and outdoor activity areas to support daily programming.
Applied approved guidance and development techniques during participant interactions.
Promoted safety, fitness, health, and nutrition practices among participants.
Administered medications and basic care items following CYP medical directives.
Assistant Manager
H&R Block
11.2021 - 04.2022
- Supported the Multi-Unit Team Leader, serving as the onsite point of contact for tax office associates and clients. Ensured quality and consistent execution to promote the value of H&R Block Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service excellence, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Also served as the point of contact for onsite escalated client service concerns. Ensured clients were scheduled properly and resolved conflicts, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Daily activities were led to ensure that all tax office associates were scheduled and work had been completed according to deadlines, with attention to quality standards, priorities, and overall goals. Led daily huddles and communicated essential information to office associates.
Prior Service Recruiter
Marine Corps
09.2020 - 10.2021
- Supported the Marine Corps Reserve. Screened and processed highly-qualified prior service Marines for Active, Reserves, and Individual Augmentee programs. Utilized the elements of systematic recruiting: organization, standardization, management, training, and action—canvassed local communities, networked through events, and through digital engagement to recruit. Conducted interviews, assessed applicants, boarded Marines to become fully integrated, and provided analytical and well-documented recruiting reports to the rest of the team. Acted as a point of contact and built influential relationships during selection processes. Promoted our team’s services.
Front Desk and Daycare Associate
Onelife Fitness Stafford
02.2020 - 03.2021
- Part time desk associate at Onelife Fitness Stafford. Provided excellent customer service, handle all customer concerns accordingly and immediately. Strong knowledge of gym rules and operations. Handled financial transactions. Ensured the work area was safe, clean, and organized. Scheduled members for personal training sessions. Worked over times when it was urgently needed.
Aviation Supply Specialist
United States Marine Corps
, HI
06.2014 - 09.2020
- Delivered aviation supply support, ensuring effective customer service and financial management.
Oversaw personnel staffing in Marine aviation supply warehouses to optimize operations.
Managed parts requisitioning procedures to streamline inventory processes.
Processed and delivered parts efficiently to meet operational demands.
Demonstrated expertise in acquisition procedures, provisioning, and requirements determination.
Executed material handling and fiscal accounting in compliance with Federal regulations.
Developed and implemented operation plans and orders to enhance logistics efficiency.
Martial Arts Instructor
Marine Corps
07.2017 - 08.2020
- Trained Marines in Marine Corps Martial Arts in order to give them the ability to defend themselves. Educated Marines in leadership, moral truthfulness, and warrior cultures. Armed Marines with the tools they need to prepare, survive, and thrive in a combat environment. Provided physical training and hardening through training circuits. Advanced Marines to the next level belt from tan to black.
Education
Early Childhood Education, American Sign Language
Germanna Community College
Fredericksburg, VA12-2025
High School Diploma -
Thomas Edison High School
Queens, NY01.2013
Skills
- Interpersonal communication
- Coaching and training
- Conflict resolution
- Parent engagement
- Team collaboration
- Lesson planning
- Child development
- Classroom management
- Administrative functions
- Professional ethics
- Compliance procedures
- Marketing and communications
- Emotional intelligence
- Adaptability
- Time management
- Multitasking
Affiliations
- exercising
- playing the guitar and drums
- planning fun days with my children
- spending time with family
Community Service
- T-Ball Coach for Small Children, 2017-05, Taught children of 3-5 years old the fundamentals of softball. Motivated and taught them manners as well as how to respect one another. Made training into a fun environment.
- Institute For Human Services, 2016-08, 2018, Served over 300 breakfasts and lunches to the homeless in need.
- Access Surf, 2016-07, 2017, Introduced adaptation aquatic recreation using specialized gear (skis, boards, flotation devices) for anyone with a physical or cognitive disability.
Certification
- Registered Behavior Technician Certification
- Swim Instructor
- Martial Arts Instructor
References
References available upon request.
Training
- 2014-2018 Organizational Risk Management (ORM)
- 2014-2018 Sexual Assault/Harassment Prevention in the workplace for team members
- 2014-2018 Cyber Awareness
- 2015 Marine Aviation Supply School
- 2015 Leadership and Ethics Seminar
- 2016 Warehousing Operations
- 2017 Advanced Leadership Seminar
- 2017 Martial Arts Instructor/Self defense
- 2024 First Aid
- 2024 Safety Care
- 2024 Registered Behavior Technician Certification
- 2024 Level 1 Fingerprint Clearance
EDUCATION
In process of obtaining PMP
Timeline
Swim Instructor
Swimworks
04.2025 - Current
Registered Behavior Technician
Hopebridge Autism Therapy Center
07.2024 - 10.2024
Child and Youth (CY) Program Assistant
US Military
08.2022 - 04.2024
Assistant Manager
H&R Block
11.2021 - 04.2022
Prior Service Recruiter
Marine Corps
09.2020 - 10.2021
Front Desk and Daycare Associate
Onelife Fitness Stafford
02.2020 - 03.2021
Martial Arts Instructor
Marine Corps
07.2017 - 08.2020
Aviation Supply Specialist
United States Marine Corps
06.2014 - 09.2020
Early Childhood Education, American Sign Language
Germanna Community College
High School Diploma -
Thomas Edison High School