Dalia King
Summary
Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Store Associate
Defense Commissary Agency
04.2020 - 04.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Gaming Attendant
Wind Creek Wetumpka
09.2013 - 08.2018
- Performed cash handling duties, provided change and balanced money at end of shift.
- Answered guest questions to provide fun game experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Built and established positive relationships with patrons, team members and supervisors.
- Issued tickets to customers and collected payment and fees for desired services.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Set up promotional displays and equipment for special events and activities.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Supervised gameplay and monitored guests' actions to prevent theft.
Passenger Service Agent
ASIG, Aircraft Service International Group
11.2006 - 07.2012
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Processed customer payments and enforced compliance with financial regulations.
- Developed and implemented strategies to minimize customer wait times.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Produced and shared customer service reports to support management decision-making.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Associate of Science - Computer Secretarial
Philippines Women University
Manila, Philippines06.1992
High School Diploma -
Concepcion Barangay High School
Barangay Concepcion, Hilongos Leyte Philippines03.1989
Skills
- Product display
- Shipment Processing
- Payment Processing
- Customer Service
- Team Collaboration
- Retail transactions processing
- POS System Operation
- POS Systems
- Cash Handling Accuracy
- Customer Assistance
- Inventory Control
- Team Leadership
- Product support
- Store Organization
- Cash Handling
Timeline
Store Associate
Defense Commissary Agency
04.2020 - 04.2021
Gaming Attendant
Wind Creek Wetumpka
09.2013 - 08.2018
Passenger Service Agent
ASIG, Aircraft Service International Group
11.2006 - 07.2012
Associate of Science - Computer Secretarial
Philippines Women University
High School Diploma -
Concepcion Barangay High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)