Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dalia Lashin

Alameda,CA

Summary

Seasoned management professional with a history of growth at Park N Travel Airport Parking starting with one location and growing to seven in Oakland, San Jose, and Santa Clara. Enhancing company performance through data-driven decisions, prioritized policy development and delegating collaboration. Adept in workflow management, fostering team communication and positive workplace culture, I've improved client retention and operational efficiency with Oakland's Port and City representatives respectively. With experience in technical writing, I bring a unique blend of analytical and interpersonal skills to promote success while navigating changing environements.

Overview

26
26
years of professional experience

Work History

Executive Manager

Park N Travel Airport Parking
08.2002 - Current
  • Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
  • Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Assisted in recruiting, hiring and training of team members and scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Created sister company Fly N Save Airport Parking 2012 - 2020
  • Logo design


Technical Writer

Aptix
07.1998 - 09.2001

Technical writing experience in a high-tech environment working with technical subject matter and experts for FPGA technology (low-power field-programmable gate arrays, mixed-signal FPGAs, and programmable logic solutions)

  • Wrote step-by-step procedures, how-to user guides, and other instructional content in the form of manuals, work instructions, and service bulletins (both from scratch, and from existing drafts)
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Followed company policies and editorial guidelines to craft thorough, well-written content to provide clear explanations and precise detail to help consumers understand and use products and services
  • Proficiency with industry-standard authoring and content creation tools (Word, FrameMaker, Corel etc.)

Education

Bachelor of Science - Electrical Engineering

Santa Clara University
Santa Clara, CA
06-1996

Skills

  • Workflow Management
  • Performance Evaluation
  • Policy Development
  • Human Resources Management
  • Flexibility
  • Time Management
  • Communication and teamwork

Accomplishments

    Best of Parking award of 8 years SJC Coleman location - San Jose Airport 2007-2015

  • Supervised team of 65 staff members across two cities and five locations.

Timeline

Executive Manager

Park N Travel Airport Parking
08.2002 - Current

Technical Writer

Aptix
07.1998 - 09.2001

Bachelor of Science - Electrical Engineering

Santa Clara University
Dalia Lashin