Dalia Lashin

• Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
• Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Assisted in recruiting, hiring and training of team members and scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Created sister company Fly N Save Airport Parking 2012 - 2020
• Logo design

Technical writing experience in a high-tech environment working with technical subject matter and experts for FPGA technology (low-power field-programmable gate arrays, mixed-signal FPGAs, and programmable logic solutions)

• Wrote step-by-step procedures, how-to user guides, and other instructional content in the form of manuals, work instructions, and service bulletins (both from scratch, and from existing drafts)
• Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
• Followed company policies and editorial guidelines to craft thorough, well-written content to provide clear explanations and precise detail to help consumers understand and use products and services
• Proficiency with industry-standard authoring and content creation tools (Word, FrameMaker, Corel etc.)