Dalia Lopez
Lakeside,CA
Summary
Experienced Patient Access Representative with a proven track record in customer service and insurance verification. Skilled in multitasking and problem-solving, contributing to streamlined patient check-in processes and enhanced care delivery.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Sharp Grossmont Hospital
La Mesa, CA
08.2017 - 06.2023
- Managed patient registration processes to ensure accurate data entry and compliance with hospital policies.
- Coordinated insurance verification, facilitating efficient patient access to services and reducing delays.
- Trained new staff on procedures and systems, enhancing team performance and service quality.
- Implemented process improvements that streamlined patient check-in procedures, increasing overall efficiency.
- Collaborated with multidisciplinary teams to optimize workflow and enhance patient care delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed approximately 60-70 incoming and outgoing calls per day with patients and staff.
Assistant Manager
Skechers Usa Inc
Pacific Beach, CA
03.2015 - 08.2017
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance skills and productivity.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed stock oversight with 15-30 new styles twice a week.
Sales Associate
DSW Shoe Warehouse
San Diego, CA
04.2013 - 03.2015
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently at point-of-sale.
- Maintained organized merchandise displays to optimize visual appeal and accessibility.
- Collaborated with team members to ensure great customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Steele Canyon High School
Spring Valley, CASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Problem-solving
- Team collaboration
- Payment processing
Languages
English
Spanish
Timeline
Patient Access Representative
Sharp Grossmont Hospital
08.2017 - 06.2023
Assistant Manager
Skechers Usa Inc
03.2015 - 08.2017
Sales Associate
DSW Shoe Warehouse
04.2013 - 03.2015
High School Diploma -
Steele Canyon High School