Dalia Martinez
Hayward,CA
Summary
Dedicated and compassionate professional with extensive experience in customer service, and administrative support. Proven ability to collaborate with multidisciplinary teams to deliver high -quality care and service. Skilled in client communication, problem-solving, and managing high-pressure situations . Passionate about leveraging my strong interpersonal and organizational skills to provide exceptional customer service and support.
Overview
7
7
years of professional experience
Work History
Night Auditor
Pyramig Global
10.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Mental Health Rehabilitation Worker
Sunol Hills
07.2022 - 07.2024
- Collaborated with Healthcare professionals to implement treatment plans
- Administered therapeutic care and monitored patients for behavioral changes
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Clinical Assistant
Stanford Childrens Health
10.2022 - 04.2023
- Verified and updated patient demographics and screened for program eligibility
- Scheduled and managed patient appointments using the Epic System
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
Dispatcher/Call Center Customer Service Representative
Angels Courier
08.2021 - 04.2022
- Coordinated delivery routes and monitored progress to ensure timely completion
- Served as the primary point of contact for hospitals and clients, managing delivery requests
- Documented deliveries and ensured compliance with health and safety regulations
- Managed driver schedules and provided support for handling sensitive materials
Customer Service Representative/Debt Collector
Milestonz Jewlers
05.2020 - 05.2021
- Assisted customers with credit applications and contracts, ensuring accuracy and understanding
- Managed store operations, including opening and closing duties, inventory management, and sales support
- Addressed customer complaints and resolved issues in a professional matter
- Maintained customer records and ensured compliance with company policies and regulations
Shipping and Receiving Clerk/ Admin Assistant
Silicon Valley Direct
01.2018 - 05.2020
- Processed shipping documents and coordinated with carriers for timely deliveries.
- Monitored inventory levels and managed stockroom organization.
- Handled returns, exchanges, and provided shipment updates to customers.
- Supported office operations with administrative tasks, including data data entry and record keeping.
Education
GED -
Hayward Adult School
Hayward, CA04-2012
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- bilingual
- administrative
- leadership& communication
- data entry and management
Languages
Spanish
Native or Bilingual
Timeline
Night Auditor
Pyramig Global
10.2024 - Current
Clinical Assistant
Stanford Childrens Health
10.2022 - 04.2023
Mental Health Rehabilitation Worker
Sunol Hills
07.2022 - 07.2024
Dispatcher/Call Center Customer Service Representative
Angels Courier
08.2021 - 04.2022
Customer Service Representative/Debt Collector
Milestonz Jewlers
05.2020 - 05.2021
Shipping and Receiving Clerk/ Admin Assistant
Silicon Valley Direct
01.2018 - 05.2020
GED -
Hayward Adult School
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