Dalia Mattox
Summary
Compassionate team lead phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Overview
5
5
years of professional experience
Work History
Phlebotomist Team Lead
Oneblood
Tampa, FL
2025.08 - Current
- Collected blood samples from donors following strict safety protocols.
- Collaborated with team members to ensure efficient workflow during collection events.
- Documented donor information accurately in electronic health systems.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
Food Server /Customer Service Cashier
Fresh Kitchen
Lutz, Florida
2023.12 - 2025.08
- Trained in all kitchen sections to support team efficiency.
- Processed customer orders with accuracy and speed to ensure satisfaction.
- Coordinated with kitchen staff for on-time meal delivery to meet customer expectations.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Followed proper cash handling procedures when accepting payments from customers.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Photographer Team lead
Busch Gardens Tampa Bay
Tampa, Florida
2021.01 - 2023.12
- Managed equipment setup and maintenance for optimal photographic results.
- Developed creative concepts for themed photo sessions during special events.
- Organized digital files and maintained an efficient archiving system for photos.
- Edit photos using Adobe Photoshop and other software applications.
- Provided detailed pricing and package information to customers during consultations.
Education
National Phlebotomy Certification - Phlebotomy
Metropolitan Technical Career Institute
New Port Richey, FL 2025.06 - 2025.08
Skills
- High level of ASL knowledge
- Blood collection techniques
- CPR and Heimlich maneuver trained
- Emergency response training
- Personal protective equipment usage
- HIPAA compliance
- Serve safe / Food handlers certification
- CDL with passenger endorsements
- Consistency in Time management
- Effective at communication
- Staff management and training
Timeline
Phlebotomist Team Lead
Oneblood
2025.08 - Current
National Phlebotomy Certification - Phlebotomy
Metropolitan Technical Career Institute
2025.06 - 2025.08
Food Server /Customer Service Cashier
Fresh Kitchen
2023.12 - 2025.08
Photographer Team lead
Busch Gardens Tampa Bay
2021.01 - 2023.12