Dalia Mendez
Woodbridge,VA
Summary
Friendly Server with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Outgoing personality with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
24
24
years of professional experience
Work History
Bartender/Server Assistant
Washington Golf And Country Club
03.2019 - Current
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Banquets/Banquet Server/Bartender Supervisor
Army Navy Country Club
05.2015 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
Banquet Server/Bartender Assistant
Sulgrove Club
04.2000 - 10.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Associate of Arts - Logistics And Materials Management
ESPE University
Quito Ecuador07.1989
Skills
- Food Service
- Suggestive Selling
- Health Codes Compliance
- Basic Accounting
- Food Running
- Payment Processing
- Beverage Preparation
- Engaging Personality
Languages
Spanish
Full Professional
Timeline
Bartender/Server Assistant
Washington Golf And Country Club
03.2019 - Current
Banquets/Banquet Server/Bartender Supervisor
Army Navy Country Club
05.2015 - 07.2020
Banquet Server/Bartender Assistant
Sulgrove Club
04.2000 - 10.2015
Associate of Arts - Logistics And Materials Management
ESPE University
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