Dalia Mokhtar
Edison
Summary
Ambitious Banking Professional Extensively trained in bank leadership, Fraud Awarness and teller operations. Supervising with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member versed in cash handling processes and management principles. Continuously working to improve the operations of the teller line and the bank, Working with other Lobby Personnel to ensure excellent lobby operations, Being a positive role model for all employees, Ensures adherence to policies and procedures concerning the Teller functions. Responsible for the handling, processing and servicing of clients' branch transactions in a prompt, efficient, and accurate manner.Duties; Processing customer deposits, withdrawals, and payments. Accepting cash from customers. Customer Service Representative who achieves high levels of customer satisfaction.
Overview
20
20
years of professional experience
Work History
Bank Supervisor
Fulton Bank of New Jersey
07.2017 - 03.2022
- Identified performance shortcomings to develop and implement process solutions and developed action plans.
- Managed daily cash transactions, ensuring accuracy in balancing while adhering to strict compliance guidelines.
- Improved customer satisfaction by efficiently managing and resolving customer inquiries and concerns.
- Streamlined bank operations for increased efficiency by implementing new policies and procedures.
Headteller
Valley National Bank
08.2012 - 10.2013
- Assessed employee performance and developed improvement plans
- Resolved escalated customer issues in a timely manner
- Engaged employees in business processes with positive motivational techniques
- Developed standard operating procedures
- Put out new stock and rotated existing products
- Performed store opening, closing and shift change actions
- Developed promotional ideas to move overstocked merchandise
- Encouraged development of new cashiers with positive reinforcement
- Assisted management with developing employee improvement plans
Customer Service and Supervisor
TD Bank
12.2006 - 04.2012
- Assisted management with developing employee improvement plans
- Increased customer loyalty and retention
- Scheduled employees according to customer levels
- Developed standard operating procedures
- Organized, stocked and maintained the teller window area
- Maintained friendly and professional customer interactions
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Continued education on current banking products and services through Senior CSR and Supervising and Loans
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Professional Teller
TD Bank
09.2004 - 09.2006
- Maintained friendly and professional customer interactions
- Organized, stocked and maintained the teller window area
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Processed exchange and foreign currency
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Retail Sales Associate
Shoppers World
12.2001 - 07.2004
- Wrote sales slips and sales contracts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Trained new cashiers on procedures, customer service and sales techniques
Education
Bachelor of Science - Finance
Kean University
Union, NJ01.2009
Associate of Arts - Business
Union County College
Cranford, NJ01.2008
High School Diploma -
Arthur L Johnson High School
Clark, NJ01.2003
Skills
- Goal-oriented
- Self-sufficient
- Friendly
- Cheerful demeanor
- Approachable
- Accounting systems and software
- Ledger and balance sheet competency
- Compliance, banking laws and regulations
- Night and safe deposit procedures
- Excellent Work
- Customer Satisfaction
- Team Player
- Cash Handling
- Excellent Communication Skills
- New Customer Accounts
- Cash Handling Expertise
- Daily Cash Drawers
- Balanced Daily Cash
- Professional Customer Interactions
- Daily Cash Deposits
- Offering Strong Communication
- Time Management Skills
- Sales Goals
- Client Information
- Customer Issues
- Friendly Customer Environment
Timeline
Bank Supervisor
Fulton Bank of New Jersey
07.2017 - 03.2022
Headteller
Valley National Bank
08.2012 - 10.2013
Customer Service and Supervisor
TD Bank
12.2006 - 04.2012
Professional Teller
TD Bank
09.2004 - 09.2006
Retail Sales Associate
Shoppers World
12.2001 - 07.2004
Bachelor of Science - Finance
Kean University
Associate of Arts - Business
Union County College
High School Diploma -
Arthur L Johnson High School
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