Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Quote
Timeline
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Dalia Pacheco

Orlando,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Secretary's Assistant

Fulmore Chiropractic Care
Orlando, FL
11.2022 - Current
  • Greeted patients, verified insurance and collected co-payments.
  • Maintained patient records and updated information in the electronic health record system.
  • Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
  • Scheduled appointments for patients both in person and over the phone.
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
  • Organized office supplies and ordered new items when necessary.
  • Answered patient questions regarding their care plan or billing inquiries.
  • Monitored appointment schedules throughout the day to ensure proper flow of operations.
  • Completed paperwork related to billing procedures accurately according to established protocols.
  • Adhered strictly to HIPAA regulations while handling confidential patient information.
  • Provided assistance with other duties as assigned by chiropractor or office manager.
  • Accurately entered data into computer systems related to patient visits or treatments received.

Medical Screener

Octapharma Plasma Center
Orlando, FLs
11.2020 - 09.2021
  • Performed medical screening on patients to ensure they meet the requirements of the clinic.
  • Assisted in collecting patient data, including vital signs and personal information.
  • Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
  • Maintained a clean and organized work environment by disposing of used supplies properly.
  • Ensured that all diagnostic equipment was functioning properly before use with patients.
  • Adhered to HIPAA regulations when dealing with confidential patient information.

Security Dispatcher

Nemours Children's Hospital
Orlando, FL
05.2018 - 06.2020
  • Assigned security personnel to various posts, ensuring adequate coverage of the premises.
  • Monitored CCTV surveillance systems and responded to alarms.
  • Assisted with access control by verifying visitors' identification and granting access as necessary.
  • Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
  • Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
  • Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
  • Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
  • Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
  • Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
  • Responded immediately to incidents, illegal activities or emergency situations.
  • Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.

Education

Associate of Business Administration - Office And Administration

Florida Technical College
Orlando, FL
05-2019

Skills

  • Access Control
  • Stress Tolerance
  • Security Protocols
  • Incident Reporting
  • Daily reports
  • Client Relations
  • Scheduling appointments
  • Administrative Support
  • Customer Service
  • Time Management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Secretary's Assistant

Fulmore Chiropractic Care
11.2022 - Current

Medical Screener

Octapharma Plasma Center
11.2020 - 09.2021

Security Dispatcher

Nemours Children's Hospital
05.2018 - 06.2020

Associate of Business Administration - Office And Administration

Florida Technical College

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Dalia Pacheco