Dalia Palacios

• Started as a Cherry Picker (Forklift Operator), promoted to Assistant in the picking area, later became Team Lead, and finally transitioned to the Scheduling Office as an Office Assistant.

Responsibilities as Picking Team Lead:

• Supervised and coordinated a team of 20 employees responsible for supplying materials to production
• Requested orders from the Scheduling Office to prevent material shortages
• Resolved issues with damaged, missing, or misdelivered materials in collaboration with Production and Shipping
• Conducted physical and system inventory to verify quantities and adjust stock in/out as needed
• Prepared Excel reports for lost, found, or damaged materials and made decisions based on the findings
• Checked cherry picker forklifts (riders) for maintenance needs and submitted service requests
• Submitted maintenance or repair requests to the MIS team for tablets, laptops, scanners, battery chargers, radios, and system-related issues

Responsibilities as Office Assistant in Scheduling Office:

• Reprinted orders, labels, and production sheets when damaged or lost
• Verified and processed incoming materials from China, ULINE, UPS, FedEx, and Rollease
• Created Purchase Orders (POs), printed labels, performed stock-in, and assigned storage locations
• Reviewed SKU history and coordinated with China team for new materials or modifications
• Tracked containers and requested ETA updates for out-of-stock materials
• Created or updated SOPs whenever internal processes or system steps changed
• Proposed TPS improvements to optimize workflow and logistics processes
• Tracked order statuses in the system and provided instructions to departments for editing, stopping, or correcting orders as needed
• Covered order processing and printing tasks when the designated staff was absent
• Generated hourly production reports using real-time data from the system